210-060: Implementing Cisco Collaboration Devices (CICD)


This exam tests a candidate's knowledge of Cisco Unified Communications (UC) solutions. A candidate is tested on knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

Cisco 210-060 Exam Overview:


Exam Name Implementing Cisco Collaboration Devices (CICD)
Exam Number  210-060 CICD
Exam Number  $300 USD 
Duration  75 minutes 
Number of Questions  55 - 65 Question
Passing Score  Variable (750-850 / 1000 Approx.)
Recommended Training  Implementing Cisco Collaboration Devices (CICD)
Sample Questions  Cisco 210-060 Sample Questions
Practice Exam  Cisco Certified Network Associate Collaboration Practice Test

Cisco 210-060 Exam Topics:


Section Weight  Objectives 
Describe the Characteristics of a Cisco Unified Communications Solution
15%
1. Describe the Cisco Unified Communications components and their functions

2. Describe call signaling and media flows

3. Describe quality implications of a VoIP network
Provision End Users and Associated Devices 24%  1. Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

2. Create or modify user accounts for Cisco Unified Communications Manager

3. Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

4. Create or modify endpoints for Cisco Unified Communications Manager

5. Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

6. Describe how calling privileges function and how calling privileges impact system features

7. Create or modify directory numbers

8. Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote   destination configuration

9. Enable end users for Cisco Unified IM and Presence

10. Verify user features are operational
Configure Voice Messaging and Presence 27%  1. Describe user creation options for voice messaging

2. Create or modify user accounts for Cisco Unity Connection

3. Describe Cisco Unified IM and Presence

4. Configure Cisco Unified IM and Presence
Maintain Cisco Unified Communications System 10% 1. Generate CDR and CMR reports

2. Generate capacity reports

3. Generate usage reports

4. Generate RTMT reports to monitor system activities

5. Monitor voicemail usage

6. Remove unassigned directory numbers

7. Perform manual system backup
Provide End User Support 24%  1. Verify PSTN connectivity

2. Define fault domains using information gathered from end user

3. Troubleshoot endpoint issues

4. Identify voicemail issues and resolve issues related to user mailboxes

5. Describe causes and symptoms of call quality issues

6. Reset single devices

7. Describe how to use phone applications

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