300-815: Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)


This exam tests your knowledge of advanced call control and mobility services, including:

◉ Signaling and media protocols
◉ CME/SRST gateway technologies
◉ Cisco Unified Board Element
◉ Call control and dial planning
◉ Cisco Unified CM Call Control and
◉ Mobility

300-815: Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)


Cisco 300-815 Exam Overview:

Exam NameImplementing Cisco Advanced Call Control and Mobility Services
Exam Number 300-815 CLACCM
Exam Number $300 USD
Duration 90 minutes
Number of Questions 55-65
Passing Score Variable (750-850 / 1000 Approx.)
Recommended Training Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
Sample Questions Cisco 300-815 Sample Questions
Practice Exam Cisco Certified Network Professional Collaboration Practice Test


Cisco 300-815 Exam Topics:


Section Weight  Objectives 
Signaling and Media Protocols 20% 

- Troubleshoot these elements of a SIP conversation

◉ Early media
◉ PRACK
◉ Mid-call signaling (hold/resume, call transfer, conferencing)
◉ Session timers
◉ UPDATE

- Troubleshoot these SIP protocol elements

◉ DTMF
◉ Call set up and tear down

- Troubleshoot media establishment

CME/SRST Gateway Technologies 10%  - Configure Cisco UCME for SIP phone registration
- Configure Cisco UCME dial plans
- Configure advanced SRST features
- Configure SIP SRST gateway
Cisco Unified Border Element 15% 

- Configure these Cisco Unified Border Element dial plan elements

◉ DTMF
◉ Voice translation rules and profiles
◉ Codec preference list
◉ Dial peers
◉ SIP and SDP header manipulation with SIP profiles
◉ Signaling and media bindings
◉ Toll fraud prevention
◉ Multiple trunks using tenants
◉ Registration-based SIP trunks (local gateway)
◉ SIP TLS and SRTP

- Troubleshoot these Cisco Unified Border Element dial plan elements

◉ DTMF
◉ Voice translation rules and profiles
◉ Codec preference list
◉ Dial peers
◉ SIP and SDP header manipulation with SIP profiles
◉ Signaling and media bindings

- Describe call recording options

◉ Network-based recording
◉ Extension Mobility

- Describe VoIP Trace for troubleshooting voice calls

Call Control and Dial Planning 25% 

- Configure these globalized call routing elements in Cisco UCM

◉ Translation patterns
◉ Route patterns
◉ SIP route patterns
◉ Transformation patterns
◉ Standard local route group
◉ TEHO
◉ SIP trunking

- Troubleshoot these globalized call routing elements in Cisco UCM

◉ Translation patterns
◉ Route patterns
◉ SIP route patterns
◉ Transformation patterns
◉ Standard local route group
◉ TEHO
◉ SIP trunking

Cisco Unified CM Call Control Features 20% 

- Troubleshoot Call Admission Control (exclude RSVP)
- Configure ILS, URI synchronization, and GDPR
- Configure hunt groups
- Configure call queuing
- Configure time of day routing
- Configure supplementary functions

◉ Call park
◉ Meet-me
◉ Call pick-up

- Describe call recording options

◉ Built-in-bridge
◉ Gateway
◉ SPAN-based

Mobility 10% 

- Configure Cisco UCM Mobility

◉ Unified Mobility
◉ Extension Mobility

- Troubleshoot Cisco UCM Mobility

◉ Unified Mobility
◉ Extension Mobility

- Describe Cloud Mobility

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