Women Technical Leader Incubation Program (WTLI) in India

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Cisco IT has launched a women technical leader incubation program to support and encourage women in technology. The initiative, which has been run in-house, offers training and development for women to build leadership skills. Its four-pillar framework of experience, education, empowerment, and exposure was designed to enable women...

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What IT loves about Webex Control Hub

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We work from just about anywhere. Coffee shops, airplanes, kitchen tables. The nature of our work is hybrid and when we aren’t in shared spaces with our colleagues, we rely on our collaboration suite to keep us connected. As the collaboration leader for video endpoints across Cisco, my...

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Our future network: insights and automation

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Insights and automation will power our future network. Think of it as a circular process: collect data from network infrastructure. Analyze it for insights. Share those insights with teams to help them improve service. Use the insights to automatically reprogram infrastructure where possible. Repeat. The aim is to...

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The SASE story II: How Cisco IT developed our SASE product amid an evolving industry landscape

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As revealed in The SASE story, part I, the SASE model brings value to enterprise IT organizations looking to achieve connectivity and security resilience through a secure, efficient, hybrid architecture. In Part II, we’ll outline the journey we took to develop our Cisco SASE solution.CloudPort: The precursor to...

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The SASE story: How SASE came to be, and why it has quickly become the default architecture

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Secure Access Service Edge (SASE) has quickly become one of the hottest topics related to cloud, networking, and security architectures. As Cisco engineers, we have seen hesitation and confusion among some customers on what SASE really means. We hope to answer most of those questions here.What is SASE,...

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How Cisco IT is solving multi-cloud management: a single pane of glass

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Management of multi-cloud maturesFigure 1. Multi-cloud strategy adoptionFor enterprise IT organizations, the public cloud has become a staple at delivering software, infrastructure, security, and other capabilities at scale. Companies primarily adopt public cloud services for greater flexibility, faster time-to-market, and to take advantage of best-of-breed solutions while avoiding...

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Zero Trust framework improves workforce security and productivity, while cutting support costs

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Like most companies, Cisco is committed to continually improving security while simultaneously simplifying the user experience.We’ve learned some important lessons along the way.There are multiple points where user ID and password credentials can be potentially compromised. For example, employees sometimes chose to ignore best practices by utilizing easy-to-remember...

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Driving down IT OPEX with a Webex bot

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Every IT organization strives for excellence by continuously driving down their operating expenses (OPEX) while providing the best-in-class experience to their user base. Several factors affect OPEX, such as increasing IT cases that require more resources to address recurring requests. Having a focused approach to reduce cases can...

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Plug & Play (PnP) enables faster onboarding of new offices

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Most IT engineers can agree that device provisioning for new offices is tedious, time-consuming, and error-prone. Fortunately, our Cisco IT Customer Zero team—which tries out the latest Cisco solutions and integrations to prove value and share experiences—has discovered that it doesn’t need to be that way.By leveraging the...

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How the network team’s bold steps + agile mindset launched a cloud-ready backbone

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In 2014, we realized our world in network engineering was changing rapidly. Like many IT organizations, we saw a shift to the internet and cloud services in our network traffic. Over that year alone, we observed a 200% increase in peak internet and cloud traffic. That’s when we...

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