Customers are now demanding much more from support services, and that is leading to a change in the support landscape. Customers want unified interactions using voice, video and email that helps to increase efficiency. They are looking for near time issue resolution to reduce costs, and they want to proactively detect and mitigate issues to minimize risk.
Cisco is transforming its support services to provide better customer satisfaction by making it connected, collaborative, and cognitive.
Cisco is transforming its support services to provide better customer satisfaction by making it connected, collaborative, and cognitive.
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