Managing a safer return to work with Cisco DNA Spaces — An early report

As pandemic restrictions ease, we’re working to manage a safer return to the office. Our strategy includes monitoring workspace density. If people are maintaining the recommended distance, we’ll consider inviting more people back. If not, we’ll pause. This blog is an update to the initial plans I shared...

Continue reading

Helping to keep employees safe by measuring workspace density with Cisco DNA Spaces

• 
• 
• 

PrevNext

Employee safety is top of mind as pandemic lockdowns ease and we gradually welcome employees back to the office. We’ll bring back employees in waves, starting with the 20-30% of employees whose jobs require them to be in the office, like engineers with hands-on responsibilities for development, testing,...

Continue reading

As the landscape evolves, so must the enterprise backbone

Most organizations today take advantage of cloud services. From software as a service (SaaS) to infrastructure as a service (IaaS), these cost-effective solutions help accelerate business and offer new opportunities for innovation. Within the Cisco network, we’ve seen an impact from changing traffic patterns as our clients adopt...

Continue reading

The Agility Quadrant

• 
• 
• 
• 
• 

PrevNext

Last evening, I had a lively discussion with my friend Paul on the state of agility in his organization, a midsize company of about 6000 employees. He mentioned that agile is the flavor of the year in his organization and that their executive Samuel had set a goal...

Continue reading

MCE: Enabling Customer Success in an Increasingly Connected World

Organizations need to be agile, flexible, and visionary. Now with My Cisco Entitlements (MCE), you have a platform that can help you achieve this. I am proud to share Cisco’s official introduction of My Cisco Entitlements (MCE) for our customers and partners. MCE is a comprehensive lifecycle management...

Continue reading

Localization: 6 tips for success

• 
• 

PrevNext

Software localization is often an afterthought instead of being embedded into projects from the start. In 2017, we started a localization project for the software-fulfillment process in our Tokyo office. The regional team had approached us because partners and end customers were having a “broken” user experience—from commerce...

Continue reading

Cisco IT Helps TAC Team in Mexico Get Back Online Fast Following Major Earthquake

Our colleagues in the Mexico City office had a close call on September 19, 2017, when the magnitude 7.1 Central Mexico earthquake struck. They were already outside of their building, ironically, having been evacuated as part of a scheduled earthquake drill. ...

Continue reading

Introducing New Enterprise Controls for Cisco Spark

Making the Impossible, Possible Last year, one of my colleagues went to a start-up conference with 2,000 people. On stage, someone asked the audience how many were working on consumer apps. Almost everyone raised their hands. Then the person asked how many were working on enterprise apps. This...

Continue reading

Ten Technologies to Consider for Contact Centers in 2017: Part 2

Hybrid Services – Integrating cloud services with existing on-premises customer care services is currently a hot topic, not just in the contact center domain but throughout Unified Collaboration and other IT groups.   Hybrid Services architectures allow our Cisco IT teams to deploy some of the latest cloud...

Continue reading

Ten Technologies to Consider for Contact Centers in 2017

The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I wrote a blog titled “Ten Things to Consider for a Better Contact Center”. While all of the items mentioned are still relevant, the...

Continue reading

Ten Things to Consider for a Better Contact Center

The contact center is the front line for handling customer inquiries. Corporations large and small understand that it’s important to respond to inquiries quickly and effectively. A lot of money is budgeted for customer care departments to meet this growing need and respond via one or more customer...

Continue reading