Hybrid Services – Integrating cloud services with existing on-premises customer care services is currently a hot topic, not just in the contact center domain but throughout Unified Collaboration and other IT groups. Hybrid Services architectures allow our Cisco IT teams to deploy some of the latest cloud technology, while knowing the investment made in the present premise environment can be leveraged. Currently here in Cisco IT we’re exploring several options for our internal contact centers.
Showing posts with label Ten Technologies. Show all posts
Showing posts with label Ten Technologies. Show all posts
Saturday, 8 April 2017
Sunday, 26 March 2017
Ten Technologies to Consider for Contact Centers in 2017
The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I wrote a blog titled “Ten Things to Consider for a Better Contact Center”. While all of the items mentioned are still relevant, the Contact Center technology space has gained significant investment in new capabilities since that blog was published. Contact Centers have expanded their technology reach and with that comes the importance of understanding how new technology improves customer service. Properly understanding and implementing the various new offerings may help to greatly improve the widely held corporate goal of increasing customer service, both quality and satisfaction.
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