Modeling an inclusive digital future

We live in a digital world. Digital technologies are advancing at a rapid pace, connecting people around the world and creating new and exciting opportunities. More than any time in human history, people have greater access to knowledge, services and resources as a result of technological advancements. The...

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5 Reasons Why Customers Swear by Support Services

If you’re on the fence about whether to purchase (or renew) Cisco Support Services, I’ve got a story for you. I recently met with a group of Cisco Account Managers to better understand what customers are looking for in a protection policy. As the team began to whiteboard...

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Shifting Perceptions in Technology to Drive Change in Learning

The cloud and mobility in our devices have caused industries the world over to rethink how they conduct business. Education is no exception to this shift in culture. How does a public service industry tasked with the education of minors and often an extremely limited budget create access...

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How is Cisco Digitally Transforming its Support?

Customers are now demanding much more from support services, and that is leading to a change in the support landscape. Customers want unified interactions using voice, video and email that helps to increase efficiency. They are looking for near time issue resolution to reduce costs, and they want...

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