500-052: Deploying Cisco Unified Contact Center Express (UCCXD)

This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments.

The Deploying Cisco Unified Contact Center Express (500-052) exam is a 60 -minute exam with 45 - 55 questions. This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments. Candidates can prepare for this exam by taking the Deploying Cisco Unified Contact Center Express (UCCXD) version 6.0 course, which is based on the UCCX version 11.0 release.

500-052: Deploying Cisco Unified Contact Center Express (UCCXD)

Cisco 500-052 Exam Overview:

Exam Name	Deploying Cisco Unified Contact Center Express
Exam Number	500-052 UCCXD
Exam Number	$300 USD
Duration	60 minutes
Number of Questions	45-55
Passing Score	Variable (750-850 / 1000 Approx.)
Recommended Training	Deploying Cisco Unified Contact Center Express (UCCXD) v6.0
Sample Questions	Cisco 500-052 Sample Questions
Practice Exam	Cisco Channel Partner Unified Contact Center Practice Test

Cisco 500-052 Exam Topics:

Section	Weight	Objectives
Design a Cisco Unified Contact Center Express System Deployment	32%	- Perform customer capacity planning - Determine customer required features - Evaluate and recommend different configuration option - Identify available configuration and ordering tools
Implement a Cisco Unified Contact Center Express System	40%	- Describe the process for installing Cisco UCCX software and hardware - Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements - Describe the process of using the Cisco UCCX Application Editor - Examine the Cisco Business Edition 6000 competitive landscape
Operate a Cisco Unified Contact Center Express System	28%	- Identify basic Cisco UCCX user tasks - Identify processes and tools available for troubleshooting Cisco UCCX - Identify processes and tools available for monitoring system operations in Cisco UCCX - Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX