500-442: Administering Cisco Contact Center Enterprise (CCEA)

This exam tests a candidate's knowledge of the technical skills needed to install and support Cisco collaboration servers and appliances.

Exam Name	Administering Cisco Contact Center Enterprise
Exam Number	500-442 CCEA
Exam Number	$300 USD
Duration	90 minutes
Number of Questions	45-55
Passing Score	Variable (750-850 / 1000 Approx.)
Recommended Training	Understanding Cisco Contact Center Enterprise Foundations (CCEF) Administering Cisco Contact Center Enterprise (CCEA)
Sample Questions	Cisco 500-442 Sample Questions
Practice Exam	Unified Contact Center Enterprise Specialization requirement for Systems Engineers Practice Test

Section	Weight	Objectives
Overview	20%	- Understand Contact Center basics - Describe CCE components and architecture - Explain call flow - Describe access tools
Basic Calls and Agent settings	20%	- Deploy basic call settings - Build basic ICM scripts - Configure basic agent functionality - Configure basic call treatment
Configuration and Implementation	20%	- Implement precision routing - Configure agent teams and supervisors - Utilize Finesse administration tool
Advanced Configuration	20%	- Implement VXML applications - Configure roles and departments - Configure RONA support
Advanced Features	10%	- Understand CCE features beyond default
Reporting	10%	- Utilize CUIC

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