500-443: Cisco Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

This exam tests a candidate's knowledge of PCCE architecture and components, advance scripting and data exchange, CUCM initiated call flows, advanced configuration, tools, and reporting.

500-443: Cisco Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

Cisco 500-443 Exam Overview:

Exam Name	Cisco Advanced Administration and Reporting of Contact Center Enterprise
Exam Number	500-443 CCEAAR
Exam Number	$300 USD
Duration	90 minutes
Number of Questions	45-55
Passing Score	Variable (750-850 / 1000 Approx.)
Recommended Training	Administering Advanced Cisco Contact Center Enterprise (CCEAA) Reporting Cisco Contact Center Enterprise (CCER)
Sample Questions	Cisco 500-443 Sample Questions
Practice Exam	Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers Practice Test

Cisco 500-443 Exam Topics:

Section	Weight	Objectives
Overview	20%	- Understand architecture and components - Understand PCCE protocols - Explain PCCE call flow - Describe PCCE access
Advanced Scripting and Data Exchange	15%	- Understand CCE Data Exchange - Describe Call Studio Scripting - Build CCE Scripting
CUCM Initiated Call Flows	15%	- Understand transfer types - Utilize CVP Call Flow models
Advanced Configuration	20%	- Deploy Finesse gadgets - Implement mobile agents - Implement PCS
Tools	10%	- Implement Bulk import tool
Reporting	10%	- Understand CUIC foundations - Utilize CUIC administration and operations console - Describe CUIC attributes - Utilize CUIC customization report