500-444: Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT)

Cisco Contact Center Enterprise Implementation and Troubleshooting v1.0 (500-444) tests a candidate's knowledge of PCCE Implementation Preparation, Initialization, Configuration and Troubleshooting. The courses Troubleshooting Cisco Contact Center Enterprise (CCET) and Implementing Cisco Contact Center Enterprise (CCEI) helps candidates to prepare for this exam.

500-444: Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT)

Cisco 500-444 Exam Overview:

Exam Name	Cisco Contact Center Enterprise Implementation and Troubleshooting
Exam Number	500-444 CCEIT
Exam Number	$300 USD
Duration	90 minutes
Number of Questions	55-65
Passing Score	Variable (750-850 / 1000 Approx.)
Recommended Training	Implementing Cisco Contact Center Enterprise (CCEI) Troubleshooting Cisco Contact Center Enterprise (CCET)
Sample Questions	Cisco 500-444 Sample Questions
Practice Exam	Advanced Unified Contact Center Enterprise Specialization Practice Test

Cisco 500-444 Exam Topics:

Section	Weight	Objectives
PCCE Implementation Preparation	30%	- Describe planning a PCCE Deployment - Explain PCCE Deployment and Staging - Describe software preparation - Explain Certificate Administration
PCCE Implementation Initialization	10%	- Understand Integration Wizard - Describe a PCCE site addition - Explain CUIC/Live Data/Finesse Integration
PCCE implementation – Configuration	30%	- Explain the personalization of the PCCE Dial Plan - Understand deployment from configuration to validation - Explain scripting - Describe Single Sign-On
Troubleshooting	30%	- Explain the Flows and Process review - Describe the Diagnostic Framework - Understand Applied CCE Troubleshooting