500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

This exam tests a candidate's knowledge of deploying and administering Cisco Enterprise Chat and Email (ECE).

500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Cisco 500-445 Exam Overview:

Exam Name	Implementing Cisco Contact Center Enterprise Chat and Email
Exam Number	500-445 CCECE
Exam Number	$300 USD
Duration	90 minutes
Number of Questions	55-65
Passing Score	Variable (750-850 / 1000 Approx.)
Recommended Training	Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
Sample Questions	Cisco 500-445 Sample Questions
Practice Exam	Advanced Unified Contact Center Enterprise Specialization Practice Test

Cisco 500-445 Exam Topics:

Section	Weight	Objectives
ECE Deployment	40%	- Describe Enterprise Chat and Email Components and Deployment Model - Explain ECE Installation process - Define ECE Best Practices - Prepare PCCE for ECE and Integration
ECE Administration and Configuration	20%	- Explain ECE Administration Tasks - Configure ECE - Explain ECE Queues
ECE Email Administration	10%	- Explain ECE Email Administration - Describe Workflows - Explain CCE Scripting for Email and Storage Management
ECE Chat Administration	10%	- Configure ECE for Chat - Describe Chat Entry Points - Explain Chat Operation and Chat Customization
ECE Features and Troubleshooting	20%	- Describe ECE Report types - Explain Agent Single Sign-on for ECE - Troubleshoot ECE