700-805: Cisco Renewals Manager (CRM)

The Cisco Renewals Manager exam (CRM 700-805) is a 60-minute assessment for a Cisco partner's Renewals Managers to demonstrate their knowledge of the Customer Experience (CX) concepts and tools covered in the RM curriculum learning map. Those achieving a passing score on this exam will have met one of the requirements for Cisco Partners seeking a Specialization in Customer Experience.

700-805: Cisco Renewals Manager (CRM)

Cisco 700-805 Exam Overview:

Exam Name	Cisco Renewals Manager
Exam Number	700-805 CRM
Exam Number	$80 USD
Duration	60 minutes
Number of Questions	35-45
Passing Score	Variable (750-850 / 1000 Approx.)
Recommended Training	Cisco SalesConnect
Sample Questions	Cisco 700-805 Sample Questions
Practice Exam	Cisco Renewals Manager Practice Test

Cisco 700-805 Exam Topics:

Section	Weight	Objectives
Customer Success Foundation	20%	- Describe the components of a Success Plan| - Identify the RM responsibilities within the Success Plan - Describe the components of a Health Index - Describe the key recurring revenue financial terms - Identify the RM role across the RACI - Explain RM tasks - Describe the role of a Renewals Manager ◉ integration with other account team roles ◉ in renewals - Describe the measurements of success for the RM role
Business Acumen	35%	- Evaluate the products, solutions, and services currently in customer’s network to help the customer to achieve business objectives/goals - Explain the value of the products, solutions and services to meet business objectives - Utilize the output from tools (such as TPV and icebreaker) to communicate customer products, solutions, and services - Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer procurement options and buying motions - Describe: ◉ Available To Renew ◉ Annual Recurring Revenue - Describe the renewal cycle - Assess the financial and service impacts of on-time and delayed renews - Develop an action plan based on renewal risks - Determine the impact of renewals related to Cisco and other products on the company's metrics - Describe contract elements that drive value for customers - Identify recommended actions for contract success
Leadership	30%	- Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by leveraging data/insights from all account resources - Perform an end-to-end renewals motion with the customer, in a partnership with the account team - Identify upsell/ cross sell opportunities through renewals motion, that can deliver higher value outcomes for the customer and incremental ARR for vendor - Describe the customer’s procurement process - Explain how the customer perceives value of their IT solutions - Identify the steps for developing a renewal quote - Identify steps to process exceptions or non-standard elements of a renewal quote - Identify the steps for processing an order
Cisco Tools and Processes	15%	- Explain Smart Accounts and Smart Licensing - Describe: ◉ TPV ◉ Cisco Ready toolset - Explain Enterprise agreements - Explain licensing models - Explain the CX Portfolio (including newly introduced offers) - Explain the deal management (example: CCW) process