We understand that Managed Service Providers (MSPs) are always on the lookout for solutions that can streamline their service delivery while ensuring top-notch security for their clients. Cisco Secure Connect stands out as a turnkey Secure Access Service Edge (SASE) offering that simplifies the deployment and management of multi-customer SASE environments. Here’s why MSPs should be paying attention to Cisco Secure Connect and considering it for their managed service offerings.
What is Cisco Secure Connect?
Cisco Secure Connect is a unified SASE solution that enables secure access to applications and resources no matter where they are hosted, from any location and at any time. It is built on the robust Meraki platform, bringing together networking and security services through a single, user-friendly interface, simplifying the management of complex multi-cloud environments.
Why Should MSPs Care?
Secure Connect MSP portal capabilities are inherited from the existing Meraki MSP architecture. For MSPs, operational efficiency and the ability to provide a seamless service experience are critical. Cisco Secure Connect, with its new Meraki GUI, enhances the admin experience by streamlining workflows, allowing for easier deployment, usage, and management through a unified cloud dashboard. This improves agility, speed, and scalability, reducing operational complexities.
Cisco Secure Connect MSP Architecture
The Global Overview Page, replacing the older “MSP portal page” and offering a summary view of all customer environments. This allows MSP admins to manage multiple organizations with a single login, while still maintaining customer privacy as each organization’s licensing, inventory, users, and configurations are treated independently. The global dashboard is customizable to select and display the required columns. Also the view can change based on “Organisations”, “ Networks” or “Network Tags”.
Cisco Secure Connect Global Overview Page
Benefits of Adding Cisco Secure Connect to Your Managed Offering
Easy Operations: Raise support tickets directly from each organization’s page on Secure Connect. The platform provides unified support, making troubleshooting for both network (Meraki) and security (Umbrella) simpler.
Global Overview Page: serves as the command centre. This page has been enhanced with a new “Ticket” column, so MSP admins can view and manage support tickets for each organization with ease.
Dashboard Branding: Cisco Secure Connect allows MSPs to brand their dashboard, providing a personalized experience for clients. If this feature isn’t visible, MSPs can request activation through a support ticket.
Automation: Cisco is introducing an integrated API for Secure Connect, consolidating what used to require separate calls to Meraki and Umbrella APIs. This streamlines automation workflows and maintains a unified platform approach.
Monetization: Cisco Secure Connect is based on the Meraki cloud platform, enabling MSPs to upsell additional services without added management overhead. For instance, MSPs can extend their offerings to include physical security by provisioning Meraki smart cameras, all managed from the same portal.
Final Thoughts
Don’t hesitate to reach out to your existing Meraki SD-WAN customers and discuss layering security for secure internet and cloud access. With Cisco Secure Connect, you can augment your managed SD-WAN offering by adding security features with just a few clicks, providing a comprehensive SASE experience.
MSPs looking to simplify their operations while expanding their service portfolio should consider Cisco Secure Connect as a strategic addition to their managed services. It’s a solution that not only brings efficiency but also opens the door to new revenue opportunities.
Source: cisco.com
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