Ten Technologies to Consider for Contact Centers in 2017

The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I wrote a blog titled “Ten Things to Consider for a Better Contact Center”. While all of the items mentioned are still relevant, the...

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Cisco Distribution Sales Visibility: Another Step toward Ease of Doing Business

Last year, Cisco launched Distribution Sales Visibility (DSV) and began deploying it, country by country, across our distribution channel. Distis in Canada and the US are all now using DSV. A Step toward EoDB The whole point of DSV is to make Cisco easier to work with for...

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