Putting AI Into AIOps: A Future Beyond Dashboards

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In today’s fast-paced IT environment, traditional dashboards and reactive alert systems are quickly becoming outdated. The digital landscape requires a more proactive and intelligent approach to IT operations. Enter Artificial Intelligence (AI) in IT Operations (AIOps), a transformative approach that leverages AI to turn data into actionable insights,...

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The Journey: Quantum’s Yellow Brick Road

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The world of computing is undergoing a revolution with two powerful forces converging: Quantum Computing (QC) and Generative Artificial Intelligence (GenAI). While GenAI is generating excitement, it’s still finding its footing in real-world applications. Meanwhile, QC is rapidly maturing, offering solutions to complex problems in fields like drug...

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Building a transparent Notification Center to Enable Customer Control

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Personalization is critical to a guided customer experience. It helps build trust, foster relationships, and enables a deeper connection with customers.At Cisco, we have been trying to help our customers along each step of their post-sale experience for nearly a decade. And as a key part of that...

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Failing Forward – What We Learned at Cisco from a “Failed” Digital Orchestration Pilot

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The modern customer experience is fraught with friction:You speak to a customer representative, and they tell you one thing.You log into your digital account and see another.You receive an email from the same company that tells an entirely different story.At Cisco, we have been working to identify these...

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Operationalizing Objectives to Outcomes

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As part of our digital transformation, my Cisco colleagues and I were getting trained on business agility in our ONEx organization. Any transformation needs an effective way to measure the success at the end and throughout, and as part of our initiative, I could see there was enough...

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Why Automation Will Unlock The Power of AI in Networking (Part 1)

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You have probably heard about the old adage “Correlation does not imply causation”. This idea that one cannot deduce a causal relationship between two events merely because they occur in association has a cool latin name: cum hoc ergo propter hoc (“with this, therefore because of this”), which...

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