AIOps Drives Exceptional Digital Experience Through Network Assurance

The distributed workforce―and the distributed applications and services they consume―have vastly changed the enterprise network paradigm. Many connections—such as private cloud, internet, public cloud, multicloud, and software-as-a-service (SaaS) networks—now begin and end outside of the traditional corporate infrastructure. The coexistence of these complex connections creates new layers of operational complexity for teams responsible for ensuring predictable performance and quality of service.

What is needed to combat this complexity is a network assurance platform that includes true end-to-end visibility capabilities. Insight is needed into users and their devices, locations, and connected things, as well as into access networks, network services, multiple clouds, and corporate enterprise data centers and applications (Figure 1). A solution that combines these different data sets and uses artificial intelligence and machine learning (AI/ML) to analyze the data, can help drive decisions that make network operations proactive and predictive, instead of reactive.

Figure 1. Span of end-to-end visibility required (click to enlarge)

In our 2023 Global Networking Trends Report, nearly half (47%) of respondents said they are prioritizing the adoption of predictive network analytics over the next two years, primarily to help with managing the connectivity and digital experience of their remote workforce.

A predictive network analytics solution requires the ability to correlate massive amounts of network data in real time and at tremendous scale. By continuously analyzing performance data and applying predictive modeling to forecast conditions and recommend actions, predictive capabilities can become a reality. Predictive analytics empowers teams to avoid adverse application impacts to distributed workers and to ensure the best possible user experience.

Predictive analytics for SD-WAN and an internet-centric world

For the software-defined WAN (SD-WAN), a platform that uses artificial intelligence for IT operations (AIOps) can provide predictive analytics to forecast performance (Figure 2). AIOps refers to the strategic use of AI, ML, and machine reasoning (MR) technologies to simplify and streamline IT processes and optimize the use of IT resources. By correlating and analyzing real-time and historical SD-WAN performance data and applying predictive models, AIOps can use these forecasts to deliver per-site recommendations for optimal path selection by application type to deliver an optimal experience based on available paths.

By integrating predictive analytics into SD-WAN solutions, IT teams can improve dynamic enforcement of application service levels with intelligent routing across alternative paths before any degradation occurs.

Figure 2. Predictive analytics through a continual feedback loop (click to enlarge)

Combining traffic data sets from an organization’s ecosystem of ISPs, cloud providers, SaaS applications, and other external services, further enriches predictive analytical systems. Operations teams can rapidly identify, escalate, and remediate issues with providers using internet telemetry data. When outage behavior is detected, a root cause can be identified and shared with providers to prioritize fixes or escalate to peers and transit providers.

Predictive analytics at work in the real world 

When Insight Global—one of the largest staffing agencies in the United States—allowed its employees to return to the office, they leveraged information from ThousandEyes’ WAN Insights to optimize its SD-WAN policies and improve application experiences proactively and continuously. Once the solution was in place, they gained greater visibility into critical network environments and routing, and Insight Global’s IT team was better able to detect and avoid potential issues before those issues could impact the business.

Predictive and proactive operations is the way forward

It’s time to move from reactive to proactive operations management through end-to-end visibility and AI/ML-powered predictive analytics. It’s time for a consistent way of automating operations, analyzing and diagnosing issues, and assuring the user experience across all the different networking domains.

We believe strongly in this way forward. It’s the cornerstone of Cisco’s approach to network assurance and Cisco’s Networking Cloud vision—a unified management experience platform for on-premises and cloud operating models to simplify IT, everywhere, at scale.

Source: cisco.com

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The Next One Billion Lives

Cisco shared the news that we’ve achieved our ten-year goal to positively impact one billion lives through the Cisco Foundation, Social Impact grants, and Networking Academy – one year ahead of schedule.

As the leaders of these organizations, we’ve never been prouder of the extraordinary work of our teams and our global nonprofit partners, and the contributions of leaders and employees across our company in innovating to help solve the world’s greatest challenges.

Expanding our impact

Now, we’re exploring what’s next.  How will we continue to expand our approach – and accelerate our progress? What inspired, ambitious goals will we set? And how will we impact the next one billion lives?

These are questions worthy of the same thoughtful consideration, passion, and drive as the original ambitious goal.  Now that we’ve achieved it, we can stand on the shoulders of what we’ve learned along the way in connecting longstanding challenges with new possibilities to overcome them – pushing beyond limits – and deepening our understanding of how to create meaningful impact.

What we believed nine years ago continues to be Cisco’s guiding principle: Our ability to impact billions of lives lies in our ability to scale. We’re now expanding our areas of focus and aligning on impacting entire communities – and countries – through our Social Impact, Networking Academy, and Country Digital Acceleration programs. And we’re focusing on addressing the systemic causes of inequity and driving innovation to create lasting, generational change.

Anchoring the workforce of the future

Cisco’s Networking Academy, which now operates in 190 countries has trained more than 20.5 million students in networking and cybersecurity skills over the past 26 years.  In training thousands of learners every year, we not only empower individuals to start a rewarding new career, but also create millions of next-generation jobs and that will anchor the workforce of the future.  We know, however, that connecting the unconnected isn’t just a moral imperative; it’s economically prudent. According to a 2022 World Bank Report, raising internet connectivity to 75 percent of the population in all developing countries (from the current level of approximately 35 percent) would add up to US$2 trillion to their collective gross domestic product (GDP) and create more than 140 million jobs around the world.

By continuing to scale our impact, we’re changing the economic trajectory of communities around the world, increasing economic productivity, and fulfilling our purpose to power an inclusive future for all.

Scaling tech-enabled social impact solutions

Within our global Social Impact Grant programs, our focus on promising nonprofits and NGOs with tech-enabled solutions that we can scale is continuing to create lasting change across communities. When we bring the full measure of Cisco’s strengths to support our nonprofit partners in developing their solutions – and give them the time, space, and flexibility to test their ideas – the impact they create can be astonishing. Like the women of Living Goods, which combines game-changing technology, quality products, and vital health services to empower community health workers to deliver on-call care to their neighbors’ doorsteps. And they earn a livelihood while doing it.

Cisco was an early supporter of Living Goods’ work to leverage technology to deliver healthcare products and services at scale, in a cost-effective manner.  We were proud to partner with them to help them reach their goal of providing quality healthcare to more than 25 million people via 34,000 digitally empowered community health workers by 2021.

Sharing what we’ve learned on the journey to one billion lives

As we contemplate our next inspired goal, we’re committed to sharing more about what we’ve learned in positively impacting one billion lives and to understanding more about the challenges faced by communities around the world.  The most important words of Cisco’s purpose statement – to power an inclusive future for all may be the final two.

Source: cisco.com

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Securing the Modern Hyper-Distributed Network: Perspectives from the 2023 Gartner Magic Quadrant for SD-WAN

A typical day’s tasks for today’s modern worker are frequently distributed across multiple devices, applications, and locations. They could be working from home, analyzing CRM dashboards, and later, they might be at a coffee shop reviewing slides for an upcoming customer meeting. Perhaps they then head into the office for team meetings, followed by catching up with emails and messages on the commute home.

For a networking and security leader, a typical day looks very different. Those individuals need to ensure that the WAN is delivering a superior app performance connecting users to applications wherever they are. They also need to know if an untrusted device is being used to access confidential CRM dashboards. How is network traffic being secured outside the office? How are apps and services being accessed and secured?

Multiply these security concerns by the number of employees at numerous office locations, and then factor in technology-led business transformation initiatives, and we start to understand the complexity facing IT to secure and connect hyper-distributed users and resources everywhere.

Choose the right security

We hear you loud and clear—security and high performance are top priorities. In the face of constant change and increasing complexity—especially over the WAN—organizations must implement security technologies that converge with their SD-WAN, enforcing them as close as possible to users and workloads. For the most effective implementation, this will require security hosted on-premises and in the cloud that ensures the best possible app performance.

The importance of security with SD-WAN was acknowledge by Gartner in its recently published 2023 Magic Quadrant for SD-WAN report, which provides an annual evaluation of the SD-WAN market for IT leaders. We feel this year’s report includes the most thorough assessment of security capabilities—hosted on-premises and in the cloud—since Gartner Magic Quadrant for SD-WAN began.

In 2023, Cisco was named a Leader for the fourth consecutive year.

At Cisco, we work closely with our customers and partners to better understand their challenges so we can build products and solutions that support their long-term goals. These continued partnerships provide us with the insight to deeply ingrain advanced security technologies into Cisco SD-WAN.

• The right security: Stateful firewall, intrusion detection systems (IDS), intrusion prevention systems (IPS), advanced malware protection (AMP), URL filtering, HTTPS inspection, data loss prevention (DLP), cloud access security broker (CASB), and more—are all natively informed by the world’s largest commercial threat intelligence team, Talos.
• Hosted in the right place: On-premises or in the cloud (native or third party) hosting ensures that security policies are enforced closely to workloads and users.
• SASE your way: WAN appliances provide the building blocks to effortlessly chart your own journey.

Seek real-world validation

With a highly dense market of network security technologies and products to choose from, understanding which solutions will perform best for your environment and be the right long-term strategic fit can be confusing. While there is no substitute for testing solutions in a production environment, independent testing that mirrors real-world conditions can help identify top performers and refine a shortlist.

Miercom, a leading independent product test center, conducted a thorough evaluation of Cisco’s security and SD-WAN technologies delivered through Cisco Catalyst and Meraki WAN appliances. These tests were meticulously designed to match real-world conditions as closely as possible, instead of a theoretical laboratory environment.

Figure 1. According to leading independent product test center Miercom, Cisco’s malware efficacy is 25% better than the industry average. Across 11 malware exploit categories, Cisco averaged 98% malware efficacy.

Maximize your WAN

The WAN is central to an organization’s success. In addition to an uncompromising commitment to security, we continue to push Cisco SD-WAN beyond traditional expectations to help IT leaders maximize the potential of the WAN for their business through:

• Delivering high performance, irrespective of where users and workloads live, to provide a superior experience wherever users and workloads are.
• Simplifying cloud migration with integration and streamlined workflows for AWS Cloud WAN and Microsoft Azure Virtual WAN.
• Enabling secure, long-term remote work strategies with Meraki Z4 and Catalyst CG113 secure teleworker gateways.
• Providing continuous visibility across all the hyper-distributed internal and external domains with instant activation of Cisco ThousandEyes, which leverages predictive patch recommendations (PPR) to deliver proactive feedback, enhancing the user experience for critical application performance across the SD-WAN fabric.
• Enabling agile business models using 5G fixed wireless access through indoor and outdoor Meraki MG51 and Catalyst CG522 cellular gateways.

Build a long-term strategy for simplicity

At Cisco, we’re committed to helping organizations simplify IT. Our vision is to create a simpler network management platform experience to help customers easily access and manage Cisco networking products from one place—the Cisco Networking Cloud.

The distribution of users and resources will continue to evolve along with the IT landscape, creating new complexities along the way. Simplifying the IT experience enables IT to better automate, analyze, and diagnose issues—supporting a framework that is well-positioned to evolve alongside the modern hyper-distributed network and helping to secure and connect hyper-distributed users and resources, no matter where they are located.

Source: cisco.com

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Revolutionizing IOT to deliver an end-to-end solution

Recently I was looking for some research around IOT to assist our partners to understand the gravity of the market opportunity for the next decade.  According to IOT Analytics the IOT device market is growing by 16% right now. This IOT growth data is inspiring as we think about the tools, tech, and innovations we can offer to our customers and for our partners to bring new solutions and build opportunities to keep up pace with the pace of growth expected over the next decade.  All of this IOT device growth wouldn’t be possible without a great network, great wireless connectivity and great lifecycle planning from our partners, but there is more.  There is a need to address three major concerns we are seeing:

1. Complexity: is high with OT/IT and management of various systems, vendors and devices are is difficult to scale and manage. A great opportunity for our partner community to assist in this area.

2. Cybersecurity: IT teams don’t have visibility into what assets are connected in OT environments or what are the security risks. Partners have the opportunity to work with Cisco to secure infrastructure and manage all of the various unmanaged and unsecured devices.

3. Lack of Skilled Resources: Limited IT teams covering OT environments where it is hard to securely and efficiently managed connected assets.

To help address those challenges, at Cisco Live Amsterdam in February we announced new cloud services for a new way for IT and OT to collaborate on managing and securing the network via our Catalyst Industrial Routers. With our cloud-delivered IoT Operations Dashboard, customers can use Cyber Vision to provide visibility into OT assets and their security posture, as well as leverage Secure Equipment Access for safe remote access to machines.

This past week at Cisco Live US we expanded our cloud services to our Cisco Industrial Ethernet switching portfolio in alignment with our Networking Cloud announcements. Now, customers can leverage their existing Catalyst Industrial Ethernet Switches and quickly realize the benefits of these cloud-driven software functionalities since there’s no additional hardware needed. This further enables our customers to use their network as a platform for IT to simplify, innovate, and deliver unified experiences to their customers. And it’s a key part of our Cisco Networking Cloud vision.

These OT services will be available on IE switches (Cisco IE3x00, Heavy-Duty Series Switches and Catalyst IE9300 Rugged Series Switches) independent of the network management platform used to manage the IE switches. This means that your customers can manage the industrial network through Cisco DNA center while benefiting from the simplicity and scalability of the cloud to meet the needs of OT.

What ‘s in it for you as the partner? The possibility to expand or unlock new industries such as roadways, manufacturing, and many others meaning … new industries, verticals, and businesses opportunities. For your customers, this allows different industries and industrial network architectures to leverage these OT services, bringing simplicity and scale to their organizations.

Lastly, we continue to expand our industrial networking portfolio to ensure your customer success for a variety of deployment scenarios and locations, including:

◉ Cisco Catalyst IE9300 Rugged series switches: 5 new models that enable more high-wattage and high-bandwidth devices to be connected in settings such as manufacturing, utilities, roadway intersections, transportation including train stations, seaports, and airports, and smart communities.

◉ Cisco Catalyst IW9167I Heavy Duty access point: a new Wi-Fi 6 access point with integrated antenna for outdoor and industrial deployments, so your customers can be ready for Wi-Fi 6E.

These announcements complement our comprehensive industrial networking portfolio giving you the opportunity to deliver an end-to-end solution to your customers with enterprise and industrial use cases.

Source: cisco.com

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