Today, many businesses are shifting from a centralized infrastructure to decentralized applications that run in many clouds. The workload is also shifting from the corporate data center to the edge to access a multicloud environment more efficiently. When you combine the increasing number of users, devices, and locations that need access to cloud applications, you end up with overwhelming IT complexity.
Cisco SD-WAN is a wide area network (WAN) that extends the principles of software-defined networking (SDN) into the WAN. This secure, cloud-scale architecture is designed to meet the complex needs of modern wide area networks and includes:
◉ A predictable application experience that can help improve user productivity by optimizing cloud and on-premises application performance with real-time analytics, visibility, and control.
◉ Security to help protect users, devices, and applications that quickly deploys embedded or cloud security and threat intelligence.
◉ Simplicity at enterprise scale with a single user interface to make it easy to deploy SD-WAN and security while maintaining policy across thousands of sites.
◉ End-to-end visibility with Cisco vManage, which can quickly establish an overlay fabric to connect data centers, branches, campuses, and colocation facilities.
Optional vAnalytics, which identifies connectivity and contextual issues to determine optimal paths for users to get to their destination, regardless of their connectivity.
Cisco SD-WAN includes application-aware routing and application-aware policies that allow real-time policy enforcement for cloud and on-premises solutions. A recent survey showed that many IT organizations were able to bring unplanned outages down by 82% and their software updates now take 51% less time with Cisco SD-WAN.¹
Cisco SD-WAN solutions can help you decrease costs, increase profitability, improve operational efficiencies, provide better performance and integrate security. In a single overlay that extends to data center, cloud, and branch locations, Cisco SD-WAN optimizes software-as-a-service (SaaS) performance for Office 365, Salesforce, and other cloud-based applications. It also delivers seamless connectivity to the public cloud to simplify workflows for Amazon Web Services (AWS), and Azure.
Cisco Delivers a Secure, Intelligent Platform for Multicloud Access
In a multicloud environment, access from distributed branches can lead to challenges such as network management costs and complexity. For example, to deploy or maintain solutions at each branch, you may need to dispatch technicians. Having separate solutions and services at each branch can reduce security, and the geographic distance to many cloud applications can result in suboptimal performance.
Cisco SD-WAN helps you solve these challenges by consolidating regional branch locations into a co-location facility. With the Cisco SD-WAN Cloud onRamp for Colocation solution, you can:
◉ Aggregate your network services for SD-WAN or traditional routing by connecting branch offices to key regional locations and colocations
◉ Deploy secure virtualized network services automatically in minutes, on demand, with centralized policy management
◉ Maintain SLAs and improve user experiences because of proximity to multiple clouds
◉ Reduce transport costs by connecting to multiple clouds and colocation centers
◉ Decrease the need for trained IT professionals at each branch site without sacrificing security
With Cisco SD-WAN, enterprises can choose to deploy and manage Cisco SD-WAN themselves or work with any of our service provider partners who offer Cisco SD-WAN as a managed service.
Managed SD-WAN
With a managed SD-WAN solution, the service provider monitors and maintains the SD-WAN solution for you. The biggest benefit of managed services is that instead of spending time managing the SD-WAN connectivity, your IT resources are freed to perform other important tasks. By taking the managed service approach, you can:
◉ Take advantage of the expertise the service provider has in implementing and managing the SD-WAN infrastructure
◉ Recover the time your IT staff spends on running the business, so they can spend more time implementing IT strategy
◉ Potentially shift to an OpEx model from a purely CapEx model
Oracle Database 19c is a long-term support release of the database, offering customers the best performance, scalability, reliability, and security for all their operational and analytical workloads. The core aim for 19c is stability, as it forms a foundation for next phase of autonomous database optimizations. These optimizations include the ability for the database to automatically create indexes, which allow for the database to self-optimize and maintain optimal configuration.
Additional optimizations in Oracle Database 19c include real-time statistics for all operations and the ability to automatically quarantine problematic sequel. It also includes key unique innovations for core enterprise capabilities. For a lot of customers who run standby databases, Oracle 19c accepts updates to those standby databases, thereby turning the standby from a read-only to a read-mostly asset. In order to deal with streaming data or to have IOT type workloads, 19c provides a new in-memory rows store and API to provide very high speed and high volume data ingest.
Below is the list of some of the new features in Oracle Database 19c:
◉ General – Flashback Standby database when primary database is flashed back
◉ Performance – SQL Quarantine
◉ RAC & Grid Infrastructure – Zero-Downtime Oracle Grid infrastructure patching
◉ Availability – Dynamically change Fast-Start Failover (FSFO) target
◉ Application Development – REST Enabled SQL Support
◉ Automatic Indexing
◉ Database IN-Memory
◉ REAL-TIME Statistics Collections
◉ High Availability
Oracle on A Hyperconverged Infrastructure
The rapidly emerging world of hyperconverged infrastructure (HCI) promises many technical and financial benefits. The marketplace has been quick to recognize and validate the advantages of HCI, which combines the main features of a three-tier architecture – compute, storage, and networking – into a single solution. Having superior, vendor-supplied software is crucial to facilitate easy and efficient management of resources. In addition to managing the essentials of compute, storage and networking layers, HCI solutions also provide features to handle DR and the ability to scale up, with additional nodes as needed.
For an Oracle customer, the benefits of HCI from a technical optimization perspective are clear. You reduce unused hardware capacity through better resource management, eliminate network devices, and scale up your Oracle deployments easily and rapidly in response to rising demand. Adding nodes and moving workloads becomes seamless.
Various considerations while choosing an HCI environment:
◉ A Simple, integrated software stack which allows to do more with less
◉ Consistent, high performance that satisfies demanding business critical applications
◉ Flexible deployment models that align IT expertise with business priorities
◉ Advanced automation capabilities that enable IT agility
◉ Hypervisors that offer confidence and lower risk
Cisco’s Hyperconverged Infrastructure
Businesses across all verticals are seeing benefits behind this tight integration with virtual technologies as well. HCI reduces complexity and fragmentation around having to manage resources sitting on heterogeneous systems; it can reduce data center footprints; and it can greatly reduce deployment risks with validated deployment architectures.
There’s clear demand in the market. Consider this: according to the latest Gartner Magic Quadrant for Integrated Systems report, “hyperconverged integrated systems will represent over 35 percent of the total integrated system market revenue by 2019.” This makes it one of the fastest-growing and most valuable technology segments in the industry today.
With a co-engineered hardware and software solution Cisco has become a Gartner Magic Quadrant leader in HCI with Cisco HyperFlex. Taking in all the considerations listed above while choosing an HCI environment, Cisco’s HyperFlex is a great solution and a great technology to consider while running oracle on. That said, there are numerous critical features that set this technology apart from any other HCI solution out there. One of those aspects revolves around the fact that HyperFlex comes with full network fabric integration. This type of integration allows administrators to create QoS policies and even manage vSwitch configurations that scale throughout the entire fabric interconnect architecture. This approach provides data reliability and fast database performance. Cisco HyperFlex integrates servers, storage systems, network resources, and storage software to provide an enterprise-scale environment for an Oracle Database deployment. This highly integrated environment provides reliability, high availability, scalability, and performance to handle large-scale transactional workloads.
Oracle Databases and Real Application Clusters (RAC) are the core of many enterprise applications, including online transaction processing (OLTP), data warehousing, business intelligence, report generation, and online analytical processing (OLAP). As the amount and types of data increase, you need flexible and scalable systems with predictable performance to address database sprawl. By deploying Cisco HyperFlex with All Flash or All NVMe nodes, you can run your Oracle Database and RAC deployments on an agile platform that delivers insight in less time and at less cost.
Cisco HyperFlex systems with Oracle Database and RAC:
◉ Closely match the needs of databases and applications
◉ Reduce Storage footprint
◉ Optimize storage costs
◉ Deliver predictable database performance
◉ Keep enterprise applications and database available
The first fully engineered hyperconverged appliance based on NVMe storage delivers more of what you need to propel mission-critical workloads:
◉ It provides 71 percent more I/O operations per second (IOPS) and 37 percent lower latency than our previous-generation all-flash node.
◉ Also provides 15% more storage efficiency due to less storage needed when using the Cisco HyperFlex Acceleration Engine.
All-NVMe solutions support the most latency-sensitive applications with the simplicity of hyperconvergence. Our solutions provide the first fully integrated platform designed to support NVMe technology with increased performance and RAS.
As mentioned above, Cisco HyperFlex systems best suites Oracle Database and RAC deployments, best performance at a cost of very low latency. To help you deploy Oracle 19c and Oracle RAC, we deployed Oracle 19c Database on a 4 node HyperFlex cluster and tested it with various configuration profiles. Below are the links to the Oracle whitepaper references containing validation results tested internally. From the test results, it’s clearly evident that Cisco HyperFlex systems can handle OLTP highly intensive workloads by delivering best performance at a very low cost and latency.
The network plays a key role in defending critical infrastructure and IoT. The devices that we are connecting drive our business, enabling us to make smarter decisions and gain greater efficiency through digitization. But how do we ensure those connected devices are acting as intended? From an industrial operations perspective, we need to know that plant operations are nominal, irrespective of cyber threat. The network is well positioned to assist us in detecting misbehaving devices.
Network telemetry for visibility
In order to have assurance of business operations, it is critical to have visibility and awareness into what is occurring on the network at any given time. Network telemetry offers extensive and useful detection capabilities which can be coupled with dedicated analysis systems to collect, trend and correlate observed activity. In the security world we can infer much from network telemetry, from malware behaviour and reconnaissance, to data exfiltration. It is even possible to infer to some extent what is contained in encrypted traffic. Not only can we use this traffic for detection, but also for investigation. Having a historical record of communication also assists with investigating incidents. We can see, for example, what other hosts may have talked to a command and control server, or we can look at any lateral movement from a host.
The first step is to collect Netflow, which is a unidirectional sequence of packets with some common properties that pass through a network device. These collected flows are exported to an external device, the NetFlow collector. Network flows are highly granular; for example, flow records include details such as IP addresses, packet and byte counts, timestamps, Type of Service (ToS), application ports, input and output interfaces.
Exported NetFlow data is used for a variety of purposes, including enterprise accounting and departmental chargebacks, ISP billing, data warehousing, network monitoring, capacity planning, application monitoring and profiling, user monitoring and profiling, security analysis, and data mining for marketing purposes.
For most network devices (including many ruggedized devices used in OT environments), Netflow is simply an option you can turn on sending this data to a Netflow collector. Lower-end switches may not have this option; however, a span port can send traffic to a Netflow Sensor to accomplish this task. Gathering network telemetry visibility is the first step for organisations. The next steps are to utilise tools that can analyse the traffic and look for behavioural anomalies. For more advanced use cases, Encrypted Traffic Analytics (ETA) offers insights into encrypted traffic as well.
Accelerating detection through smarter tooling
The problem of scale in IoT, is also evidenced in security incident detection and response, where we have more traffic to review, and accordingly, more events. We need tools to help us, and Machine Learning (ML) and Artificial Intelligence (AI) based tooling are important technologies, particularly when it comes to network behaviour. Devices, as opposed to humans, tend to have very defined behaviour, so leveraging ML and AI to observe and baseline this behaviour offers high fidelity alert sources.
To really accelerate detection and lower our median time to detect, we need all our tools to work together. We discussed network context and understanding what a device policy should be, at scale. What if we could leverage that same information to assist with detection? Understanding contextual information and what a device’s policy should be, can help increase fidelity of behavioural alerts. Investigators also benefit from having this information integrated into their tools, which helps speed investigations.
As our journey through network automation grows, so does the need for our network tools. Network Engineers have always been considered the absolute escalation point for any performance difficulties and problems, irrespective whether the root cause is really the network, server, or application. Network Engineers are expected to have the knowledge and tools to isolate and identify the issue, collaborating with other teams such as SRE / AppDev to bring it to resolution and often present this in an RCA (root cause analysis).
One of these great tools which can really help is telemetry. In software, telemetry is used to gather data on the use and performance of applications and application components, e.g. how often certain features are used, measurements of start-up time and processing time, hardware, application crashes, and general usage statistics and/or user behavior.
In our network, the demands for data on network state — whether to detect hot spots in the network, or aid decision making on workload placement — requires data at a cadence that traditional methods just can not deliver. SNMP, CLI, and Syslog have limitations that restrict automation and scale. SNMP polling can often be in the order of 5-10 minutes, CLIs are unstructured and prone to change, which can often break scripts.
The traditional use of the pull model – where the client requests data from the network – does not scale when what you want is near real-time data. Moreover, in some use cases, there is the need to be notified only when some data changes, like interfaces status, protocol neighbors change etc.
Real-time access to operational statistics
Model-driven telemetry is a new approach for network monitoring in which data is streamed from network devices continuously using a push model and provides near real-time access to operational statistics. Applications can subscribe to specific data items they need, by using standard-based YANG data models over NETCONF-YANG. Cisco IOS XE streaming telemetry allows to push data off of the device to an external collector at a much higher frequency, more efficiently, as well as data on-change streaming.
We want more data, when do we want it? Now!
Listening to our community they asked for more model-driven telemetry content, as chance would have this I was working with Jeremy Cohoe. His blog formed the boilerplate for how the new learning lab and the new sandbox was built.
In the new Learning Lab Module, there are four new labs:
1. Introduction to Telemetry on IOS XE
Here you can learn about Telemetry Options, Publications Types, Data Encoding and TIG Software Stack. The TIG software stack refers to the three open-source software components that enable receiving, storing, and visualization the telemetry data.
◉ Telegraf (Collection) with the cisco_telemetry_mdt plugin that decodes the gRPC data to text
◉ InfluxDB (Storage): an open-source time-series database optimized for fast, high-availability storage and retrieval of time series data in fields such as operations monitoring, application metrics, Internet of Things sensor data, and real-time analytics. It provides a SQL-like language with built-in time functions for querying a data structure composed of measurements, series, and points
◉ Grafana (GUI visualization): an open-source platform to build monitoring and analytics dash
2. Enabling Telemetry On IOS XE
This learning labs begin your hand on a section with an overview of the open-source tooling and its configuration required to receive the telemetry information. We set up Cisco IOS XE MDT Configuration and begin receiving data with Telegraf and look at the storage in InfluxDB.
3. Yang Explorer
The YANG data models are found within the IOS XE operating system and can be exported easily from the NETCONF interface with tooling like YANG Explorer. Yang Explorer is an open-source web application which provides a web-based user interface to
◉ Browse yang data models
◉ Create netconf rpc payload
◉ Execute netconf RPCs
◉ Save RPCs to collections
4. Building Grafana with increase Telemetry
We look how to verify and validate the existing configuration within Grafana, as well as how to add an additional telemetry subscription on IOS XE The reason for using Grafana is that it is an open-source metric analytics & visualization suite. It is most commonly used for visualizing time series data for infrastructure and application analytics but many use it in other domains including industrial sensors, home automation, weather, and process control. Here, Grafana is the visualization engine that is used to display the telemetry data. It calls into InfluxDB to access the data that is stored there, which is the same data that Telegraf received from IOS XE.
Experiment with Model-Driven Telemetry in the DevNet Sandbox
Try this for yourself ! Wherever you are on your network programmability journey, the new IOS XE Model Driven Telemetry learning lab is ready. In it, you’ll find all kinds of helpful information.
Before you begin, reserve an instance of the new Model-Driven Telemetry Sandbox. This sandbox is a development area for developers to experiment with Model Driven Telemetry on IOS XE, IOS XR, and NX-OS, and create their own consumers and transformers for their databases. With the telemetry sandbox you’ll be able to use the learning labs against live infrastructure to have a true hands-on experience with the technology.
Digital disruption is affecting every market sector and every industry, every organisation and every user. Yet, innovating often seems slow and complex, and changes are awkwardly interdependent. This make it difficult to communicate in a clear way ‘what’ needs to be done, and even more so to explain ‘why’ and ‘how’. Cisco’s Business Architecture Center of Excellence (BA CoE) was set up to solve exactly this problem: How can Cisco help you, our customers, deliver business impact at speed, through agile and interactive collaboration with both business & IT. Interested? Read on.
Last week at Gartner’s IT Xpo in Barcelona, the focus of Cisco’s booth (see picture below) laid squarely on innovation and how we can accelerate our customers’ business transformation. This was a timely opportunity for me to recap how Business Architects work with our customers, in close collaboration with our partners, our professional services (Customer eXperience, CX), and other innovation-focused groups within Cisco.
Cisco Booth at Gartner IT Xpo: Leading with Innovation
On the left of the booth, experts from Cisco IT shared their experiences – both positive and negative – of running Enterprise IT. They outlined to attendees how Cisco gradually transformed its internal IT operating model to focus on business innovation, improve service quality, increase employee satisfaction, and all this while lowering costs. On the right, Cisco’s Co-Innovation Centers (CIC) team showcased how Cisco works with a varied partner ecosystem to co-create new solutions answering today’s business and societal problems. Examples presented ranged from a system that connects the unconnected in rural areas, to partnerships that increase road safety, and to solutions that improve connectivity on trains.
And in the center, Cisco’s Business Architecture Center of Excellence (BA CoE) tied everything together by detailing the 6 steps we take with our customers to deliver innovation at speed:
1. We create a CxO-level 1-page strategy that connects technology investments with the company’s mission, bringing together a unified digital agenda in a visual way;
2. We harness vertical trends and spell out the business drivers in terms that both Business and IT understand and can act upon;
3. We bridge the gap between Business & IT and gradually transform the IT department into the driver of Digital Transformation;
4. We co-create innovative solutions to answer the most pressing business challenges, leveraging the power of Design Thinking and our partner ecosystem;
5. Through a set of IT “Strategic Plays”, we build the multi-domain architecture that will accelerate business innovation — and we justify the Return on Investment (“IT as a Business”);
6. We continuously orchestrate a healthy Customer eXperience (CX) for our customers, focused on delivering ongoing, mutual business success.
So why are we doing this again? Because driving digital transformation in today’s complex, multi-faceted environment is not evident. Powered by a community of 200 Business Architects (BAs) active throughout the globe, Cisco can help you, our customers, innovate in unique and compelling way:
◉ Practice over theory: for many consultants, conceiving a digital strategy becomes an objective in itself. But really, it’s only paper until the business and the users feel the benefits in their day-to-day interactions. So Cisco Business Architects avoid wasting your precious time and resources on theoretical reports – and instead, we implement real solutions, with visible and tangible impact to your key stakeholders.
◉ Agile and Visual: we proceed quickly and through continuous iterations. The first one is usually completed within 1 or 2 weeks. Fail fast: if you don’t like it, we rapidly change course until we get it right. Communication is key, so we facilitate collaborative workshops powered by Design Thinking and we share the business outcomes through powerful infographics.
◉ Share and Partner: We leverage best practices from our customers all over the world, from multiple sectors, as well as from Cisco’s own internal transformation. We openly share our lessons learned and the solutions we created. We engage our ecosystem of partners to bring you the industry expertise you need, with the impeccable execution you expect.
In this post, I’ll walk you through the 6 phases of a typical BA-led engagement, summarized in the figure below.
Deliver Business Impact at Speed, with Cisco Business Architecture
1. Create the big picture
Cisco Business Architects create a CxO-level, one-page strategy called “Digital Journey Dashboard” (DJD). The DJD is a large infographic that depicts the way your organisation’s strategic business drivers (the ‘why’) connect to your next-gen IT operating model (the ‘how’) and to the multi-domain architecture that will accelerate your business innovation (the ‘what’). It balances the long-term, structural transformation initiatives (the ‘marathon’) with “Business Innovation Sprints” focused on delivering tangible & visible value to the business.
The DJD helps the CIO explain and communicate the digital journey in a manner that is accessible, actionable and easy to understand by business stakeholders, but also by the people in the IT department. It connects future technology investments with the company’s mission and visualizes the unified plan that will deliver business impact at speed.
The power of storytelling and visualization to drive digital transformation
Working in close partnership with our Customer eXperience Centers (CXC), the Business Architects use the DJD to frame the overall, long-term partnership between you and Cisco: rather than pitching our products, we start from your business objectives and derive which challenges we need to focus on first. Only then do we bring into action our technology solutions, our rich partner ecosystem, and our professional services (Customer eXperience, CX).
Build a one-page Strategy to chart your journey to Digital (click to download pdf)
2. Spell out the business drivers
Cisco Business Architects are skilled and tooled to harness the trends specific to your industry/market and spell out the key objectives related to your business drivers, for example:
◉ Customer Experience: How can we deliver an end-to-end, engaging, personalised, omni-channel experience to our customers?
◉ Workforce Experience: How can we evolve the day-to-day working experience of our employees, driving productivity & empowering a forward-looking culture?
◉ Digital First and Data Insights: How can we make better decisions, increase relevancy, availability and speed with advanced analytics and AI?
◉ Co-innovation and Partnerships: How can we run Joint Living Labs with trusted partners to deliver business innovation at speed?
◉ Risk, Security and Compliance: How can we protect and secure our assets to avoid penalties/fines/brand damage, balancing risk with innovation & value to our customers?
◉ Culture of Partnership & Change: How can IT improve trust and open dialog with the business to accelerate impact to market with high quality?
Using powerful Design Thinking tools and engaging with both Business & IT, we crystalize the initiatives that will realize these objectives and express them in terms that everyone understands and can act upon:
Customer Workshop involving Business & IT stakeholders, powered by Design Thinking
Working in close collaboration with Cisco’s Industry Solutions Group (ISG), Business Architects explore the use cases and solutions that are making a difference in your sector. Most often, these solutions require the involvement of specialized partners, able to cater for the unique challenges and opportunities in front of you.
3. Bridge the gap between business and IT
Cisco Business Architects understand the pivotal role played by the CIO and the IT department, repositioning IT from a mere ‘cost center’ to a leader of Digital Transformation. Nearly always, this requires a profound, ongoing evolution of the IT Operating Model, to bridge the gap between Business and IT. But you might wonder how exactly Cisco can provide credible recommendations in this area, since you would usually engage with Cisco on technology-related topics. Enter Cisco IT – yes, that’s our own internal IT department.
For a long time, Cisco has viewed IT as a critical enabler of our business strategy – in fact, we view our IT capabilities as a key competitive differentiator in our ability to deliver the best products, services and solutions to our customers. And in order to quickly adapt to changing business environments and address emerging opportunities and markets, we continuously evolve and fine-tune our IT Operating model.
Why does it matter to you? Because our experts from Cisco IT openly share our lessons learned, covering a whole span of topics, including:
◉ Strategy and Governance: How to be clear and transparent about what the IT department must do, who should do it, when/how, and above all, why?
◉ People, Culture & Communication: How to ensure that IT personnel is embracing and driving the change required by the new digital agenda?
◉ Architecture & IT Service Management: How to architect a service-oriented model, present all IT services through a portal, and automate their delivery to the user?
◉ Service Delivery & Agile Project Management: How can agile principles accelerate speed of innovation and project time-to-market?
◉ Sourcing and Financial Models: How to optimize IT budget and resources through modern consumption and procurement models?
◉ Future Skills and Roles: How to develop skills of the future so that IT can proactively meet the new business requirements?
Cisco IT can help you benchmark where your IT Department stands today in each of these areas (“AS-IS” State), define where your IT capabilities ought to be to meet and exceed the expectations of the business and users (“TO-BE” State) – and of course, help you get from AS-IS to TO-BE.
Cisco IT as Customer Zero
Leveraging the lessons learned from Cisco IT’s own transformation over the last decade, you can avoid the pitfalls we encountered and accelerate your transformation projects. Discover how on our “Cisco on Cisco” portal.
4. Solve business-critical challenges, using Design Thinking
In a 1.5-day collaborative workshop powered by Design Thinking techniques, Cisco Business Architects can help you harmonize the viewpoints of the business executives and IT leaders inside your organization. We call this a “Business Innovation Sprint” (BIS):
Defining “Business Innovation Sprint”
I underlined the word “prescriptive”, because it’s the secret to success of BIS. There are literally hundreds of Design Thinking tools available — and selecting which ones are right for you can be daunting. Following dozens of customer engagements, Cisco Business Architect have made this selection and developed a framework and a process proven to accelerate the speed at which our customers innovate. Effectively, we lower barrier to entry to Design Thinking by providing tested workshop agendas, trainings, tools, templates, etc.
Business Innovation Sprint in action, powered by Design Thinking
Phrasing the Challenge Statement is a critical input to a Business Innovation Sprint. The right BIS Challenge Statement usually aligns to one of these four customer imperatives:
Here are some examples of past challenges we have worked out with customers:
1. “Reimagine your applications” (with a Retail customer) – “How might we… improve our customers’ experience by combining online & offline across the journey, and increase revenue and profitability per customer?”
2. “Secure your data” (with a Financial Services customer) – “How might we… remain compliant while removing friction and delays caused by security procedures?”
3. “Transform your infrastructure” (with a Manufacturing customer) – “How might we… redesign the process of adding a new OT machine in our network in order to reduce provisioning time from 6 months to 1 week?”
4. “Empower your teams” (with a Government customer) – “How might we… rethink the way our internal teams collaborate in order to improve employee happiness, team productivity and cross-functional collaboration?”
The Business Innovation Sprint allows us to create a Minimum Viable Product (MVP) — and because your key stakeholders were involved from the start, we are sure to address their needs and expectations. Cisco Business Architects can then engage one of Cisco’s Co-Innovation Centers (CIC) and/or our regional/global partners to bring the MVP to life, i.e. in production.
5. Build the multi-domain architecture to accelerate innovation
It’s plain and simple: silos kill innovation. Unfortunately, more often than not, technology investments are made case by case – in silo – without looking at the big picture. In order to flourish, innovation needs a platform – a secure, digital platform architected to support and accelerate your business transformation.
This is why Cisco Business Architects make sure each investment you make to fund a Business Innovation Sprint contributes to the gradual built-out of your long-term, multi-domain architecture. At the end of the day, this architecture is going to be your key competitive differentiator, whether you are a university trying to improve services to students and researchers; a bank looking to cross-sell adjacent services to existing customers; or a hospital on a mission to radically change how patients are being cared for.
Business decision makers – who hold the purse strings – find it hard to connect their strategic objectives with the technicalities of architecting this digital platform. This is why it falls upon IT to EXPLAIN and JUSTIFY.
EXPLAIN the linkage between IT’s “Strategic Plays” and the outcomes delivered to the business
Cisco Business Architects leverage the SCIPAB framework to structure and visualize the impact of IT’s “Strategic Plays” in the context of the customer’s Digital Transformation Strategy:
◉ Situation: Objectively, what’s the current state of the business, technology, industry, and/or mega trends?
◉ Complication: What are the critical issues (changes, pressures, demands, etc.) that are impacting the Situation and creating problems or opportunities?
◉ Implication: What are the consequences of failing to act on the problems or opportunities described in the Complication?
◉ Position: We then clearly and confidently state the strategic direction to solve the problems and reap the benefits.
◉ Action: We explain the role everyone needs to play and the key initiatives that will be undertaken in the next few weeks.
◉ Benefit: We describe how the recommended Position and Action will address the stakeholders’ needs, both qualitatively and quantitatively.
Over the years, Cisco Business Architects have developed dozens of SCIPAB storyboards, similar to the one below.
Example of a SCIPAB Storyboard focused on the Employee Collaboration Strategic IT Play (click to download pdf)
JUSTIFY the investment through a financial analysis and ROI model
IT as a Business, or ITaaB, is a structured engagement process and tooling which enable Cisco Business Architects to develop a financial value proposition and demonstrate to your business stakeholders the Capability, Cost, Compliance and Calendar (speed) benefits of evolving towards a multi-domain architecture. Typical areas of focus include: Secure Access, Secure SD-WAN, and Secure DC Network.
ITaaB is a structured process to develop a financial value proposition
6. Create a virtuous lifecycle for ongoing success
Today’s IT projects are more complex and interdependent than ever, spanning multiple technology domains and affecting a myriad of stakeholders. Environments and requirements change every day. In-house IT teams are always short on resources and critical skills.
In this context, success relies on the effective orchestration of all involved parties throughout the business transformation lifecycle.
How Business Architects orchestrate innovation, in 6 steps
Cisco Business Architects are the orchestrators. The tools that we have developed over many years (e.g. Digital Journey Dashboard, Business Innovation Sprints, SCIPAB, ITaaB LITE) empower us to build bridges and establish an open collaboration and clear communication between our customers, our rich partner ecosystem, our professional services (Customer eXperience, CX), as well as engaging the many parties within Cisco focused on customer innovation, including Cisco IT, Industry Solutions Group, Co-Innovation Centers, Customer eXperience (CX), Partner Organisation, etc.
When we delight employees, we increase engagement and productivity which has a direct effect on our customers. According to MIT, when we invest in the employee experience, we see a 25% increase in profits and 2 times the customer satisfaction. But employees are demanding new tools to keep up with fast-paced environments and flexible workstyles. Transforming the way employees work can be a tough dilemma; many organizations end up with a stitched together collaboration solution that provides disjointed and dis-engaging experiences for employees.
The Webex unified platform for the modern workplace
Enter Cisco’s Single Unified Platform that provides employees with all the collaboration tools they need with just one, modern, unified application. One single platform that enables innovation at speed and consistency of experience. One modern, unified application for calling, messaging and meeting, and with intelligence and context that makes collaboration more human, friction-free and engaging.
I’m excited to be introducing new capabilities enabled by the unified platform and accelerating workplace transformation:
Think: A single app experience is the hero in any engagement
What is the typical employee experience today? Multiple apps and legacy UX design makes for a disjointed experience and reduces productivity. That’s why we introduced the Webex Teams Unified App, bringing together calling, meetings, messaging, and video device control. Each of these experiences was available at-scale as separate apps, and are now integrated into a single multipurpose app.
Webex Teams took a major step towards unification when we integrated calling registered to UCM (Cisco Unified Call Manager) and Webex Calling. App users can make and receive phone calls with a range of features from basic to a full set. Webex Teams also has device control, enabling users to wirelessly connect to Cisco collaboration room devices, control the device, and share their screen.
Now we continue to enhance the game-changing single app experience by providing the same rich meetings experience as in Webex Meetings. Available on an opt-in basis, the meetings experience in Webex Teams now includes host controls and layout options, for example roster management, the ability to host 200 participants, and to see 25 participants at one time.
In addition, we have introduced modularity to the app, aligning with the workstyle needs of users — configurable by IT and managed from Cisco Control Hub. Modules include messaging, calling, meetings, and device control. One, two, three or all four of these modes can be enabled within the unified app.
And IT or a partner can further personalize or customize the app by adding a logo and changing the color palette for a fully immersive brand experience.
Think: Calling is fundamental to business
Enter Cisco Webex Edge for Calling. This new solution allows CUCM and Avaya and third-party PBXs to connect to Webex Calling allowing transparent site-to-site dial plans and global least cost routing, saving on PSTN and networking expenses. New cloud services and traditional telephone services like auto-attendant and voice mail can be centralized, reducing capital investments and significantly simplifying management with Webex Control Hub.
Also, today enterprises can now choose bundled PSTN purchased directly from Service Providers or BYOC (bring your own carrier) with a local gateway allowing them to retain in-place contracts. And we’ve expanded our PSTN BYOC with direct Service Provider connection to the Webex Calling cloud. For customers that prefer the CUCM experience, there is a new Cisco UCM Cloud that supports all UCM devices and features but with all the advantages of a cloud solution.
Think: Intelligent devices for every workspace and workstyle
Leveraging devices in workplace transformation goes beyond simply placing them into conference rooms and hoping that they’ll be used. It’s about connecting devices in different spaces, supporting different workstyles, and enabling smarter meetings.
With the help of our customers, we’ve reimagined video experiences from large to small, and introduced headsets that enable productivity without background disruption:
1. Cisco Headset 730: Built with smart sensor controls and AI voice technology, this headset can be personalized through our intelligent mobile app.
2. Webex Desk Pro: The ultimate desk-based collaboration device creating an instant office with the most advanced capabilities of Webex on an interactive, touch redirect 4K display.
3. Webex Room Panorama: With a smaller footprint and adaptable design, the next generation immersive video solution cuts the executive boardroom in half and adds 5,000 miles with rich cognitive capabilities.
We’re introducing a Hardware as a Service (HaaS) offering. Cisco offers industry leading collaboration tools with a more affordable payment plan and a better user experience with an end-to-end solution and advanced features from the Webex platform. We’re bringing to the marketplace Hardware as a Service to make it easier to refresh to the latest phones, desktop devices and room devices – on-premises or in the cloud. With HaaS, customers can get a phone for $5/month or a Webex room kit mini for $75/month. This provides customers the opportunity to refresh and keep up with innovation every 3 years.
Finally, we’re also announcing today, our new Webex Edge for Devices, bringing cloud experiences to on-premises registered devices. In keeping with our “cloud first, not cloud only” commitment, our single platform provides an option for more scalable management and analytics for on-premises video room devices. This allows the enterprise to keep media local and connect to the Webex cloud to extend more cloud services and innovations.
Think: Frictionless collaboration in multivendor environments
Recently Cisco and Microsoft announced a partnership that enables Cisco’s Webex video devices to connect to the Microsoft Teams meeting services in multiple ways. Customers will benefit from a reliable interop solution using their existing Cisco video conferencing devices to seamlessly join a Microsoft Teams meeting, or using Cisco Webex Meetings to join a Microsoft Teams Room. The solutions are expected to GA in early 2020.
Webex is the connective tissue throughout your workday
Finally, here is a way to think about the Webex single platform and one unified app. This is not stitching apps together — we are natively integrating them onto a single platform. This creates connective tissue across meetings, messaging, calling, and devices, and the business processes that employees use throughout their day. Employees receive rich seamless collaboration that delights and engages.
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