Maximize Managed Services: Cisco ThousandEyes Drives MSPs Towards Outstanding Client Experiences

IT related outages and performance issues can inflict significant financial and operational harm on businesses, especially in critical sectors such as finance, healthcare, and e-commerce. These IT disruptions not only impact productivity potentially costing enterprises billions annually, but also negatively affect end-users through poor experiences like delays and inaccessibility. The vitality of business applications is crucial, as their availability and performance directly influence stakeholder impact, operational continuity, and profitability. Resolving these issues is often complex and labor-intensive. Any system-related downtime or lapse in application performance can ultimately lead to long-term setbacks for an organization.

Typical Troubleshooting Scenario of IT Infrastructure Without ThousandEyes

As soon as an end-user reports an IT related issue, whether it’s a service outage or slow application performance, the formidable challenge of locating and fixing the issue begins. It’s often like searching for a “needle in a haystack.” The troubleshooting journey to uncover the underlying cause of the IT infrastructure related issues typically involves and unfolds with the following challenges:

• Prolonged Troubleshooting and Finger Pointing – Organizations frequently encounter difficulties in addressing IT outages and performance problems due to limited network visibility and siloed IT teams. This situation fosters a blame culture and hinders collaboration, as teams focus more on debating the cause of issues rather than fixing them, leading to inefficient use of time and resources in Incident Response efforts.
• Limited End-to-End Visibility – Infrastructure and operations professionals struggle to gain a complete and clear understanding of the end-user experience due to the “black box” nature of the Internet and inadequate traditional monitoring tools. These tools often fail to provide detailed performance data across devices, applications, and the Internet, complicating IT teams’ efforts to pinpoint root causes of issues.
• Inefficient Resource Allocation – Addressing outages and performance issues consumes significant time and diverts IT resources from strategic initiatives. In-house monitoring systems frequently produce false alerts, misallocating resources and impeding the IT’s capacity to effectively maintain and optimize infrastructure performance.

ThousandEyes tackles these prevalent challenges by presenting an integrated solution with end-to-end visibility into both network infrastructure and application performance. This exceptional level of insight and actionable intelligence enables IT teams to work together with greater synergy, ability to pinpoint and rectify issues, and optimize the deployment of their IT operations resources. The unparalleled abilities of ThousandEyes sets it apart from other platforms by greatly enhancing the visibility and understanding of the components within an environment.

Enhancing Managed Network Services for Client Success

ThousandEyes, a Digital Experience Assurance (DXA) platform, equips organizations with comprehensive insights into user experiences and application performance across the Internet, cloud services, and internal IT infrastructure, thereby streamlining the optimization of essential network-dependent services and applications. This platform can significantly expedite problem resolution and reduce the resources required to address common infrastructure problems by offering the following benefits:

• Visibility – ThousandEyes provides MSPs with a holistic view that encompasses their clients’ internal networks as well as external networks, cloud services, and SaaS platforms. This end-to-end visibility allows MSPs to oversee and address issues throughout the entire digital supply chain, from core infrastructure to the application level. With this extensive coverage, MSPs are equipped to quickly locate the source of any issue across the network spectrum, thereby shortening the time required to identify problems.
• Troubleshooting – ThousandEyes streamlines the troubleshooting process by swiftly pinpointing the root causes of infrastructure related issues, whether they occur within the enterprise network or are due to external factors like ISPs, cloud providers, or SaaS applications. The platform fosters collaboration among IT teams by providing a unified data set, which helps eliminate finger-pointing and accelerates problem-solving, thereby significantly reducing the time required to resolve issues.
• Digital Experience Assurance – ThousandEyes conducts comprehensive performance monitoring by tracking key network metrics like latency, packet loss, and jitter, along with application-level metrics that shed light on the user experience and the performance of web and API transactions. Additionally, the platform enhances DXA by simulating user transactions and scrutinizing the data pathways to end-users, ensuring that both customers and/or employees have effective access to business applications.
• Alerting and Reporting – ThousandEyes enhances proactive IT management by providing intelligent alerting and comprehensive reporting. Users are notified of performance degradation in real-time and can access historical data and trend analysis for informed decision-making. This proactive alerting capability allows IT teams to identify and address anomalies early, potentially reducing the frequency and severity of incidents therefore minimizing their impact.
• Optimization – Organizations can optimize network performance and enhance user experience by leveraging insights from both historical and real-time data on application and service delivery paths. This comprehensive understanding enables informed decision-making that not only addresses current performance issues but also helps prevent future ones, ultimately conserving time and resources.

ThousandEyes enhances organizational capability to deliver high-quality digital services through valuable insights and analytics, which strengthen network management capabilities and facilitate more effective decision-making and issue resolution. Although the extent of benefits or efficiency gains varies across different organizations, users commonly report marked improvements after implementing ThousandEyes, with some noting up to a 75% faster resolution of network problems and fewer outages and performance issues. Customers have reported substantial reductions in troubleshooting times, with tasks that previously took hours or days being cut down to mere minutes, thanks to ThousandEyes.

ThousandEyes Enhances the Service Offerings of MSPs, Greatly Improving the Overall Experience

Managed Service Providers can enhance their client’s network management and optimization by leveraging the following benefits of Cisco ThousandEyes:

• Improved Service Level Agreements (SLAs): With detailed insights into network performance and the ability to quickly identify and resolve issues, MSPs can better adhere to, or further enhance their SLAs. This helps in maintaining a high level of service and can distinguish the MSP’s offerings in a competitive market.
• Proactive Problem Resolution: ThousandEyes’ alerting system can notify MSPs of potential issues before they affect end-users. This proactive approach minimizes downtime and can help MSPs address problems before clients are even aware of them.
• Enhanced Customer Experience: By ensuring that applications and services are running smoothly, MSPs can contribute to a better end-user experience for their clients’ customers. This is particularly important for customer-facing applications where performance directly impacts revenue and brand reputation.
• Efficient Troubleshooting: With the comprehensive network telemetry from ThousandEyes, MSPs can swiftly identify the root cause, whether they stem from the client’s internal network, an ISP, or various cloud-based services. This capability decreases the average time required to resolve issues.
• Data-Driven Decisions: The data collected by ThousandEyes can inform strategic decisions about network design, capacity planning, and performance optimization. MSPs can use this information to advise clients on how to improve their IT infrastructures.
• Reporting and Communication: MSPs can use the detailed reports and visualizations provided by ThousandEyes to effectively communicate with clients about network health, ongoing issues, and resolved problems, enhancing transparency and trust.

ThousandEyes: Your Shortcut to Advanced Network Visibility

ThousandEyes simplifies deployment with its cloud-based SaaS model. It integrates smoothly into diverse environments using versatile agents, including the specialized Enterprise Agents—robust, dedicated monitoring nodes that provide deeper network insights. These Enterprise Agents can be deployed on-premises in data centers, within private clouds, or even across public cloud platforms like AWS, Google Cloud, and Azure to monitor network and application performance. Additionally, ThousandEyes provides a browser extension designed for monitoring of user experience. Furthermore, its compatibility with Cisco and Meraki infrastructure streamlines integration, facilitating easy embedding into current deployments. The straightforward web management interface streamlines configuration, and the platform’s API accessibility supports automation, making ThousandEyes a highly adaptable and effortless choice for comprehensive network visibility.

MSPs Can Now Leverage Consumption-Based Licensing for ThousandEyes

In addition to traditional Enterprise Agreement licensing vehicles, ThousandEyes is now available through the Cisco Managed Services Licensing Agreement (MSLA), a program that was designed to meet the specific requirements of MSPs. This consumption-based licensing model is flexible and scalable, fitting the service-based business models of MSPs by allowing them to pay based on consumption. The MSLA program allows MSPs to adjust their ThousandEyes usage without complex contract changes, facilitating quick adaptation to evolving market demands.

MSPs and Their Clients Can Garner Significant Return on Investment

The integration of ThousandEyes by MSPs leads to a worthwhile ROI and an enhancement of their managed service offerings, providing benefits for both the providers and their clients. MSPs experience a marked improvement in their ability to offer advanced network visibility, comprehensive performance monitoring, and proactive issue resolution. These capabilities result in elevated service quality and increased customer satisfaction. End users reap the rewards of more reliable and efficient network services, experiencing fewer disruptions and thus less impact on their business operations. Moreover, the operational efficiencies introduced by ThousandEyes help reduce costs and free up valuable resources, enabling MSPs to focus more on business expansion and continued services improvement. In a time when digital transformation and dependency on Internet and cloud services are growing, having complete network visibility is essential. ThousandEyes is critical in this landscape, acting as a GPS for the digital world, offering insights and guidance for effective and efficient navigation.

Source: cisco.com

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Quantum Security and Networking are Emerging as Lifelines in Our Quantum-powered Future

A metamorphosis continues to take shape with the rise of Post-Quantum Cryptography, Quantum Key Distribution, and the brave new world of Quantum Networking.

In the ever-evolving landscape of technology, quantum computing stands out as a beacon of both promise and challenge. As we delve into the world of quantum networking and security, we find ourselves at the intersection of groundbreaking innovation and urgent necessity.

Cisco believes that quantum networking is not just an intriguing concept. It drives our research and investment strategy around quantum computing. We see it as a critical path forward because it holds the key to horizontally scaling systems, including quantum computing systems. Imagine a future where quantum computers collaborate seamlessly across vast distances, solving complex problems that were previously insurmountable.

However, before we can realize the promise of quantum networking, we need to address the elephant in the room – security. When quantum computers become reality, our classical cryptographic methods will face an existential threat. These powerful machines will potentially break today’s encryption algorithms in seconds. Our digital fortresses are vulnerable.

This opens the question of what will happen when quantum computers enter the scene. The issue lies in key exchanges. In classical systems, we rely on public key infrastructure (PKI) to securely exchange keys. This has served us well, ensuring confidentiality and integrity. But quantum computers, with their uncanny ability to factor large numbers efficiently, disrupt this equilibrium. Suddenly, our once-secure secrets hang in the balance.

Getting to the heart of the matter, imagine a scenario that persists even in our current era – the ominous concept of “store now, decrypt later”. Picture an adversary intercepting encrypted data today. Biding their time, they await the moment when quantum supremacy becomes reality.

When that day dawns, they unleash their quantum beast upon the stored information. Our sensitive communications, financial transactions, and personal data will suddenly be laid bare, retroactively vulnerable to the quantum onslaught.

Post-Quantum Cryptography is gaining momentum

Enter Post-Quantum Cryptography (PQC). Recognizing the urgency of the coming quantum moment, the National Institute of Standards and Technology (NIST) has been evaluating PQC proposals and is expected to release its final standards for quantum-resistant cryptographic algorithms later this year. These algorithms are designed to withstand quantum attacks and while not perfect, they are intended to fill the gap until quantum-safe solutions mature.

Apple’s iMessage is a compelling proof point. Last year, Apple made a decisive move by announcing its adoption of PQC algorithms for end-to-end encryption. This strategic shift underscores the industry’s recognition of the looming quantum threat, especially around “store now, decrypt later” attacks, and the need to swiftly respond.

In the year ahead, as we move closer to the post-quantum world, PQC will continue to gain momentum as a data security solution. Cisco’s Liz Centoni shared insight in her tech predictions for 2024, highlighting the accelerating adoption of PQC as a software-based approach that works with conventional systems to protect data from future quantum attacks.

PQC will be used by browsers, operating systems, and libraries, and innovators will experiment with integrating it into protocols such as SSL/TLS 1.3, which governs classic cryptography. PQC will likely find its way into enterprises of every size and sector as they seek to safeguard their sensitive data from the threats posed by quantum computers.

Quantum Key Distribution is the holy grail

Beyond PQC lies the holy grail of quantum cryptography, which is Quantum Key Distribution (QKD). Last year, we accurately predicted that QKD would become more widely used, particularly within cloud computing, data centers, autonomous vehicles, and consumer devices like smartphones.

Unlike classical key exchange methods, QKD capitalizes on the no-cloning property inherent in quantum states whereby information encoded on one qubit cannot be copied or duplicated to another because quantum states are fragile, affected by any and every action such as measuring the state. In practical terms, that means an eavesdropper can always be discovered due to a “read” causing the photon state to change.

Consider a scenario where two parties, Bank A and Bank B, want to communicate securely. They use QKD, where Bank A sends quantum states (like polarized photons) to Bank B which measures them without knowing the original state.

The measurements are then used to create a shared key, based on a randomly selected subset of the transmitted state (measurement bases) reconciled between the two parties through an authenticated and encrypted classical channel. Since the eavesdropper does not know the random subset, any attempt to measure the transmitted information will be detected due to a disturbance in the quantum states.

The beauty lies in the provably secure nature of QKD — quantum mechanics forbids perfect cloning, rendering interception futile. In this dance of particles and principles, QKD stands as a lighthouse of security, promising a future where quantum and classical work in tandem to safeguard us.

For instance, integrating QKD in 5G communication infrastructure is becoming increasingly important. With QKD, organizations will be able to better protect the privacy and authenticity of data transmitted over low-latency, high-speed networks, explicitly addressing the security demands of the 5G era.

Efforts to make QKD solutions more accessible and interoperable are accelerating in response to the demand for even more secure data transfer. This is leading to commercialization and standardization initiatives that are expected to make QKD solutions more user friendly and cost effective, ultimately driving widespread adoption across new applications and sectors.

As strides continue toward achieving quantum-secure messaging, among the first organizations to more broadly implement PQC will likely be those responsible for critical infrastructure and essential government suppliers. Large enterprises and other organizations will follow, also implementing these algorithms within the next few years.

Quantum networking on the horizon

Depending on the desired level of security and performance required, Centoni explained that QKD can be used as either an alternative or a complement to PQC and, in the future, will also leverage quantum networking. However, she acknowledges that it’s early days for quantum networks.

So far, researchers have not successfully achieved sustained quantum networking on a large scale, but major discoveries and advancements are happening. Companies like Cisco, alongside cutting-edge leaders across various industries, are pouring billions into unlocking the awesome potential of quantum networks.

“Quantum networking will see significant new research and investment by government and financial services,” said Centoni. She predicts that this will also include sectors with high demand for data security and the kinds of workloads that perform well with quantum computers.

Quantum networking relies on teleportation principles of quantum mechanics to transmit information between two or more quantum computers. This takes place by manipulating qubits whereby they “entangle” with one another and enable instantaneous transfer of quantum information across vast distances – even when there’s no physical connection between the computers.

In the not-so-distant future, perhaps 4 to 5 years or more, quantum networking will inexorably emerge as a potent force. With quantum networking, quantum computers will be able to collaborate and exchange information to tackle intricate problems that no single quantum computer could solve on its own.

By leveraging the quantum principles of teleportation and non-cloning, quantum networking protocols will facilitate fast, reliable – and perhaps even unconditional – secure information exchange. Potential applications of quantum networking go far beyond cryptography, as well, to turbocharging drug discovery, artificial intelligence (AI), and materials science.

Looking to the post-quantum future

Today, quantum computers are at a very similar stage that mainframes were in the 1960s. Back then, very few organizations could afford those machines, which could fill an entire room. While QKD is now in use as a means of provably secure communication, quantum networking remains mainly theoretical.

QKD is the next generation of quantum cryptography, a step beyond PQC which is not provably secure because of the lack of a proof of mathematical hardness for the cryptographic algorithms. Quantum networking should be thought of as first, a substrate needed for QKD, and then building out larger and larger compute islands – such as data centers and LAN, then WAN – analogous to how classical computers were connected to build distributed computing.

The big challenge now, like the past, is to create quantum computers that can be both reliably and affordably scaled up and put into the hands of corporate, government, and research entities. As such, distributed quantum computing will be the primary driver for quantum networks. We may even see the advent of the quantum cloud and the quantum internet – the metamorphic network of the future.

Quantum networking and security are not mere buzzwords. They are our lifelines in a quantum-powered future. As we race against time, we must embrace quantum technologies while fortifying our defenses. The ultimate payoff is a network that’s more secure than anything we’ve known before — a network where quantum and classical dance harmoniously, protecting our digital existence.

Source: cisco.com

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Mastering Skills with Play: The Fusion of Gaming and Learning in Black Belt Gamification

Welcome to the immersive world of gamified learning, where the addictive pull of mobile gaming and the interactive rewards system of apps like Duolingo are not just for play—they’re the driving force behind our approach to Cisco Black Belt Academy gamification. We strive to transform enablement by harnessing the potent allure of game mechanics, making the learning process not just more engaging but also more impactful. Discover how we integrate the principles of game design to elevate and energize conventional enablement methodologies.

Black Belt gamified enablement incorporates game elements like points, badges, challenges, customizable avatars and themed stories into the learning process, to encourage user interaction and competition via leaderboards. Our objective is to make acquiring new knowledge more engaging and interactive, fostering a sense of accomplishment, and healthy competition among learners.

Classic versus Contemporary: A Comparative Outlook

During our research into gamified learning, we found that traditional training methods often struggle to keep learners engaged, leading to decreased retention and motivation.

The Gamification initiative began to further improve and innovate Black Belt Academy enablement. In today’s fast-paced world, keeping our learners engaged and up-to-speed is crucial. Gamified enablement is a dynamic approach that addresses this by tapping into our natural desire for competition, recognition, and accomplishment.

Our objective has been to use gamification to drive Black Belt participation on a broader level with our partners while deepening their knowledge and making it more fun and hands-on for the learners. ​

Innovation and Opportunities

Partners with 30% of employees engaged in Black Belt grew 10% basis points faster and Partners with above average participation grew 3% faster. Adding layers of gamification will give us the opportunity to increase enablement engagement driving more users, improved completion rate & higher continuation rates (S2/S3), and higher user loyalty.

Cisco Black Belt Academy has planned and implemented gamification strategies in three categories:

1. Single Tournaments are where partner individuals register to compete against others in a single/one-off lab-like (short period) environment where the individual who gets the most points wins.

2. Journey Competitions are where partner individuals register to compete against other individuals over a long period of time with the end goal to get to the top of the tournament table.​

3. Races are where partner individuals register to race against others by completing trainings the quickest. Only a certain number of individuals are rewarded in the end.

Our innovative Escape Room has been met with widespread acclaim and attention. In this space-themed adventure, participants are cast as crew members of a spaceship that has crash-landed on an alien planet. To escape, they must leverage their Cisco Security expertise to locate and gather essential repair elements (crystals) needed to restore their spacecraft.

Our team at Cisco Black Belt Academy is committed to enhancing the partner experience by infusing our platform with engaging value communications. We are focused on integrating gamification elements, create captivating content that keeps learners engaged throughout their gaming experience while also providing meaningful rewards and incentives that align with their in-game achievements.

Source: cisco.com

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Meet the new Cisco Catalyst 1200 and 1300 Series Switches for SMBs

In today’s hyperconnected world where seamless customer experience is the key to success, your network can often become the differentiator that helps you succeed. This is true not just for large enterprises, but also for small and medium businesses.

Through Cisco’s small and medium business portfolio, we have been bringing the latest technology to our SMB customers and helping them create secure, reliable networks that can be effortlessly setup, monitored and managed; all at prices that fit small business budgets.

The new Cisco Catalyst 1200 and 1300 series switches are the latest additions to our small and medium business portfolio of access switches with Linux-based OS that combine powerful network performance, simplified management, and reliability with a comprehensive suite of network features that enable the digital transformation of growing businesses and branch offices.

Cisco Catalyst 1200 Series Switches

Cisco Catalyst 1300 Series Switches

These switches have been designed to help customers focus on growing their business rather than spending their time managing IT, by offering the following benefits:

Simplicity – Simple management with web-based configuration, Cisco Business Mobile App and Cisco Business Dashboard. Auto discovery for easy integration with Collab and Wi-Fi products.

Flexibility – Ultimate business flexibility with Gigabit, Multigigabit and 10G connectivity, Gigabit or 10G uplinks, and PoE+ support up to 740W.

Security – Advanced security protocols providing a solid security foundation, ensuring privacy and business continuity.

Cisco Catalyst 1200 Series Switches

The Cisco Catalyst 1200 Series Switches are purpose-built for growing businesses, combining robust performance & reliability with ease of setup, monitoring & management. These switches provide comprehensive security capabilities, Layer 3 static routing features, & multiple PoE+ options to choose from.

Cisco Catalyst 1300 Series Switches

The Cisco Catalyst 1300 Series Switches are fixed, managed, enterprise-class Layer 3 switches designed for small and medium-sized business and branch offices. They offer advanced security features, front-panel stacking capabilities, gigabit, multi-gigabit and 10 gig-ethernet options, and Layer 3 RIP routing, with a POE+ budget up to 740W.

Which one do you need?

The following table compares the prominent features of Catalyst 1200 and 1300 series switches:

With the Cisco Catalyst 1200 and 1300 Series switches, there are no licenses to purchase, and software updates are available at no additional cost. The switches offer a limited lifetime warranty with one-year free phone support.

Customers who wish to deploy themselves can purchase the new Cisco Catalyst 1200 and 1300 series switches through eComm partners such as Amazon.com or other e-tailers. Cisco partners can contact their distributor of choice.

Source: cisco.com

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Balancing agility and predictability to achieve major engineering breakthroughs

I shared the progress we’re making toward building the Cisco Security Cloud, an open, integrated security platform capable of tackling the rigors of securing highly distributed, multicloud environments. This was an honest assessment of what we have achieved and celebrating our significant accomplishments, moving the needle forward on our vision. I want to share how we approach our research, development, execution and what are our core principles to driving innovation at scale.

In any large organization with a diverse enterprise-grade portfolio varying in adoption levels, solution longevity, and product category maturity, you will find the need to continuously look for ways and means to drive efficiency and excellence. We are fortunate to have loyal customers who trust that with Cisco, they can both secure and manage risk to their organization. Our focus has been to meet customers where they are, and that involves delivering security solutions in various form factors and platforms for a hybrid, multi-cloud world.

To do this, we are evolving our engineering organization to deliver on ambitious goals through higher levels of agility. Agility requires the courage to break down organizational silos and embrace the notion of failing fast and learning even faster from those failures. But engineering organizations like ours also have our “day jobs” with the reality that constantly changing customer and business environments can wreak havoc on engineering roadmaps. This leads to the inevitable difficult decision on whether to focus on the backlog of customer-requested features, versus delivering new, innovative features that move the industry forward.

Another way to say this is that as much as engineering organizations strive for agility, we have to be cognizant of how much our customers crave predictability in terms of their security operations and  feature delivery from vendors like Cisco. Let’s look at this from the lens of a customer-impacting factor that may make security operations less predictable: security incidents.

• According to our 2024 Cybersecurity Readiness Index, 54% of organizations said they have experienced a cybersecurity incident in the last 12 months.
• The latest Security Outcomes Report shows preventing incidents and mitigating losses are the top priorities for security resilience overall.

These numbers are meaningful because cybersecurity is a critical part of any business and part of business resilience plans, which can involve public disclosures. Cybersecurity is also in the line of critical operations functions and can be a cause of major disruptions for the entire business when it fails. So, that is the high-stakes nature of the balancing act we have in front of us with one end of the see-saw being our desire to achieve agility with the other end being our responsibility to our customers to be predictable in their security operations, which are becoming ever more critical in the viability of their businesses.

A pragmatic approach to balancing agility and predictability

Leading a large engineering organization in charge of one of the broadest security product portfolios has challenged me to think about this critically. There are many ways to balance agility and predictability, but we’ve been able to distill this down to a pragmatic approach that I believe works best for us.

Careful short and long-term planning.

This is a critical step that provides the framework for building an engineering org that is both agile and predictable. It starts with iterative planning that allows for reviewing and adjusting plans based on market feedback and changing conditions. This includes meeting shorter-term commitments and regular updates to maintain customer confidence while allowing for adjustments. We also use agile retrospectives and adaptive planning to ensure forward progress and our ability to incrementally improve.

Resource allocation and ruthless prioritization play a key role. We achieve this through segmentation and portfolio management, segmenting a product portfolio into different categories based on levels of predictability and innovation. We exercise scenario planning for risk mitigation and management, developing scenarios that explore different market conditions with strategies for responding to ensure we make informed decisions in uncertain conditions. This helps us identify and mitigate risks that may impact our agility and predictability, account for potential disruptions, prioritize appropriately, and manage expectations.

Clear and consistent communication.

One of the most important aspects of this is the need for clear and consistent communication. As leader, it is my responsibility to clearly articulate the benefits of agility and explain the steps we need to take to ensure the predictability and delivery needed for stable operations. My philosophy is that shared outcomes involve “shared code” that results in a platform-centric development approach and an inner source execution model that allow for acceleration of feature development and delivery velocity.

An org culture willing to adapt.

Even the best of plans will fail without capable people who can and are willing to execute on them. For us, this involves an on-going evolution across our large, highly distributed engineering organization to foster a culture that values both agility and predictability and aligned with one of Cisco’s core values: accountability. A few of the ways we’ve seen success are by:

• Encouraging cross-functional collaboration and open dialogue about the challenges and benefits of both approaches.
• Ensuring leadership is aligned with the organization’s approach to balancing agility and predictability.
• Creating opportunities, like Hackathons, to fail fast and learn even faster, explore the art of the possible, and to dive into technology to solve unexpected challenges.
• Ensuring consistent messaging and support for team members.

Effective processes, not bureaucracies.

Processes often get a bad rap because they are often associated with bureaucracies that can hinder speed and progress. But processes are critical to make sure we’re executing our plans in the intended ways with the ability to measure progress and adapt as necessary. In our goal to balance agility with predictability, we have implemented some specific aspects to processes that work best for us.

• We blend agile methodologies with more traditional project management approaches (e.g., agile for new features, waterfall for foundational infrastructure). Our processes allow us to take a “dual plane” approach to innovation with one plane focusing on predictable, stable delivery while the other explores innovative, experimental initiatives.
• As the aphorism goes, “you can’t manage what you can’t measure”. We have implemented an outcome-focused approach toward metrics that shifts the focus from output (deliverables) to outcomes (business value). This allows us to demonstrate how agility enhances the ability to deliver value quickly and adapt to market changes, solving some of the toughest challenges for our customers.
• We take a customer-centric approach in all things we do. This means we use customer feedback and market insights to prioritize and guide innovation efforts. This includes dedicated customer advisory boards, and programs built around the voice of our customers like NPS surveys. This helps ensure that agility is directed toward meeting customer needs and not innovating for innovation’s sake.

Our processes involve adaptive governance and continuous learning that accommodates both agility and predictability. This includes providing guidelines for making decisions in dynamic situations, continuously assessing what’s working and what’s not, and encouraging a learning mindset and adjusting strategies accordingly.

Innovating to win

Taking a customer centric approach to all things we do, we’ll continue focusing on the breakthrough successes that showcase our ability to be both agile and predictable to meet market demands and deliver customer outcomes. One example of this is how we, as the official cybersecurity partner of the NFL, helped secure this year’s Super Bowl that was the most watched telecast in this game’s history. We also continue our incredible work with AI and Generative AI like the Cisco AI Assistant for Security to simplify policy, and AI-enabled security operations through innovation for both AI for security and security for AI. When we strike the balance of agility and predictability, we innovate to win.

Source: cisco.com

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Pave the Way for New Revenue with Transport Slicing Automation and Assurance

Excellence in service matters. Whether you are a mom-and-pop operation or a multibillion-dollar business spanning multiple industries, keeping customers happy and satisfied is essential. No one knows this better than telecommunication (telecom) providers—who experience close to 40% customer churn due to network quality issues, according to McKinsey.

For telecom providers, delivering an outstanding digital experience means smarter troubleshooting, better problem-solving, and a faster route to market for innovative and differentiated services. As if delighting customers and generating new revenue weren’t enough, there is also the added pressure of keeping operational costs low.

For operators of mass-scale networks, that can be a tall order. The good news is that innovative solutions like transport slicing and automated assurance are creating opportunities for service providers to build new revenue streams and differentiate services on quality of experience (QoE) with competitive service-level agreements (SLAs). In this blog post, we will explore how transport slicing and automated assurance can revolutionize the network landscape and transform service delivery, paving the way for financial growth.

Simplify and transform service delivery

Despite ongoing transformation efforts, telecom and high-performance enterprise networks are becoming increasingly complex and challenging to manage. Operations for multivendor networks can be even more complicated, with their various domains, multiple layers of the OSI stack, numerous cloud services, and commitment to end-to-end service delivery.

Complexity also impacts service performance visibility and how quickly you can find, troubleshoot, and fix issues before customer QoE is impacted. To understand the customer experience and differentiate services with competitive enterprise SLAs, you need real-time, KPI-level insights into network connections across domains and end-to-end service visibility. To confront these challenges, many service providers have been attempting to simplify network operations while reducing the cost of service delivery and assurance.

So, how do you streamline increasingly busy transport network operations? For one, advanced automation and orchestration tools can automate intent-based service provisioning, continuously monitor SLAs, and take corrective action to maintain service intent. Automated assurance, for example, can proactively monitor service performance, as well as predict and remediate issues before customers are impacted. This reduces manual work and allows for quicker reaction times to events that impact service.

With leading-edge platform and automation capabilities, you can deliver a wide range of use cases with a unified interface for visualization and control to manage network services effectively. This makes complex multidomain transport networks more accessible and easier to operate, which can help improve capital efficiency, enhance OpEx utilization, and accelerate new service launches.

The operational agility created by simplifying network operations allows you to adapt quickly to market changes and customer needs. You can assure services while securing new revenue streams and capitalizing on emerging service delivery opportunities.

Leverage transport slicing for the best outcomes

Simplifying network operations is only one part, because the one-size-fits-all approach to network infrastructure is no longer sufficient as your customers demand more personalized, flexible, and efficient services. This is where transport slicing can help, by offering a new level of customization and efficiency that directly impacts the service quality and service guarantees you can offer.

Network slicing is typically associated with delivering ultra-reliable 5G network services, but the advantages of transport slicing reach well beyond these areas. Network as a service (NaaS), for example, addresses enterprise customers’ need for more dynamic, personalized networks that are provisioned on demand, like cloud services. Using transport slicing, you can create customized virtual networks that provide customers with tailored services and control, while simplifying network management.

For telecom providers, transport slicing and automation will be critical to managing service level objectives (SLOs) of diverse, slice-based networks at scale. The transport layer plays a critical role in service delivery, and automation is essential to simplify operations and reduce manual workflows as slicing and enterprise services based on slicing become more complex.

Together, transport slicing and automation fundamentally change how network services are delivered and consumed. And while the slicing market is still in early stages of adoption, end-to-end slicing across domains offers a level of efficiency that translates into direct benefits through faster service deployment, enhanced performance, cost savings, and the ability to scale services quickly.

A complete, end-to-end automated slicing and assurance solution

Traditionally, the service monitoring and telemetry required to do any service-level assurance was an afterthought—built separately and not easily integrated into the service itself. Now, you can leverage the power of network slicing while ensuring each slice meets the stringent performance criteria your customers expect, as well as enable closed-loop automation based on end-user experiences at microsecond speeds. For example, tight integration between Cisco Crosswork Network Automation and Accedian’s performance monitoring solution provides a more complete, end-to-end automated slicing and assurance approach.

You can create and modify network slices based on real-time demand, and then leverage performance monitoring tools to not only assure the health and efficiency of these slices, but also provide empirical data to validate SLAs. You can use predictive analytics and real-time insights to identify and mitigate issues before they impact service quality, enabling increased network uptime and enhancing customer experience.

A proactive approach towards network management helps you use resources more efficiently, decrease complexity, and ensure customer satisfaction is prioritized—all while creating new opportunities for innovative revenue streams through highly differentiated and competitive service offerings. Ultimately, automated slicing and assurance drives greater operational excellence.

Fix problems before customers notice

Competition remains fierce in the telecom market, as service providers strive to meet B2B customers’ demand for high-quality services, fast service provisioning, and performance transparency. Speed is a differentiator, and customers notice immediately when service disrupts. Customers are willing to pay a premium for critical network performance, service insights, and enhanced SLAs that promise immediate resolution. To meet this demand, you need the ability to find and fix problems before customers notice.

Transport slicing and automated assurance are at the forefront of this challenge, enabling service providers to not only deliver services faster and more reliably, but to also have confidence those services will have the performance and QoE that customers expect.

The right network automation capabilities can drive simplified, end-to-end lifecycle operations, including service assurance that’s dynamic, intelligent, and automated. This paves the way for revenue-generating, premium services and delivering the outstanding experiences your customers expect.

Source: cisco.com

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Mastering CCNP Security 300-740 Exam: An In-Depth Look

In the ever-evolving field of network security, standing out as an IT professional requires not just skill, but validation of that skill. The CCNP Security 300-740 certification emerges as a beacon for those dedicated to mastering Cisco networks' security. This coveted credential is more than a certificate; it's a badge of honor that signifies your prowess in deploying and managing cutting-edge security measures in the cyber world.

Diving Deep into the CCNP Security 300-740 Exam

At the heart of the CCNP Security certification lies the 300-740 exam, a rigorous test that probes your knowledge across various pivotal security domains such as secure network access, content security, and navigating the complexities of cloud security. Crafted meticulously, the 300-740 SCAZT exam ensures that those who pass can shield network infrastructures against the threats of today and tomorrow.

300-740 SCAZT Exam Breakdown:

• Duration: 90 minutes

• Question Count: Between 55 to 65

• Passing Score: Typically falls between 750 and 850 out of 1000

• Format: A mix of multiple-choice and simulation-based questions

• Validity: 3 years before renewal is required

CCNP Security Exam Preparation Pathways

• Official Cisco Resources: Dive into the wealth of knowledge provided through Cisco's own training courses. These not only cover the theoretical aspects but also offer practical lab exercises.

• Comprehensive Study Guides: Bolster your preparation with detailed study materials that go in-depth into each 300-740 exam topic.

• Practice Makes Perfect: Regular practice exams are invaluable. They pinpoint areas needing improvement and familiarize you with the Cisco SCAZT exam's structure and pacing.

• Community Engagement: Connect with peers through forums and study groups. Sharing insights and experiences can provide unique perspectives and study tips.

Best Tips to 300-740 Triumph

• Know What's Expected: Thoroughly understanding the 300-740 SCAZT exam objectives can give you a clear roadmap of what to study.

• Strategic Study Plan: Allocate your study time wisely, ensuring each topic gets the attention it deserves, with regular reviews.

• Real-World Application: There's no substitute for hands-on experience. Create a lab environment to practice real-world security scenarios on Cisco networks.

• Stay Informed: The cybersecurity landscape is dynamic. Keep abreast of the latest trends and technologies that could be included in the CCNP Security exam.

Career Advancement Post-Certification

Earning the CCNP Security 300-740 certification can significantly propel your career forward, marking you as a seasoned professional ready to tackle complex security challenges. Career doors that may open include roles as a Network Security Engineer, Security Analyst, Cybersecurity Specialist, or Network Administrator with a security focus.

Benefits of Being CCNP Security Certified:

• Industry Credibility: CCNP Security certification is a gold standard in IT, highlighting your expertise in Cisco's security solutions.

• Career Growth: It paves the way for advanced roles, showcasing your dedication to professional growth and security mastery.

• Skill Enhancement: Preparing for the 300-740 SCAZT exam deepens your understanding of network security, from principles to best practices.

• Salary Upside: Certified professionals often enjoy higher salaries and better job prospects.

• Global Recognition: Cisco's certifications are acknowledged worldwide, opening international career opportunities.

Considering the Challenges:

• Investment Required: Achieving certification comes with its costs, including exam fees and study materials.

• Time Management: The extensive study required demands a significant time commitment.

• Keeping Pace with Technology: As security technologies evolve, so must your knowledge, necessitating continuous learning.

• Exam Rigor: The CCNP Security exam's challenging nature demands a solid grasp of complex concepts and hands-on experience.

• Specialization: While highly valuable for those in network security, it might not offer the same benefits for individuals in non-Cisco environments or different IT areas.

Conclusion

The journey towards obtaining the CCNP Security 300-740 certification requires dedication, consistent studying, and practical application. It is a path that not only enhances your professional life but also distinguishes you as an expert in the vital field of network security. By embracing the challenge and making the most of the resources available, you can unlock a new realm of career opportunities and personal growth in the IT security domain.

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