Communications Compliance is Taking Center Stage in the Boardroom

Within the modern governance landscape in financial services, communications compliance has emerged as a critical issue, spurred by the staggering fines for unmonitored communications that have surpassed $2 billion USD in the United States alone. In February 2024, an additional 16 firms faced SEC fines totaling $81 million,...

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Maintaining Digital Compliance with the PCI DSS 4.0

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The Payment Card Industry data security standards have evolved since 2002 when the first version was released. The most recent update, version 4.0.1, was released in June 2024. This updates the PCI 4.0 standard, which  has significant updates to both scope and requirements. These requirements are being phased...

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Four ways DORA compliance is an opportunity for financial services organizations to accelerate digital transformation

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Digital services now play a key role in the European economy. The potential catastrophic consequences of these services being compromised has driven the European Commission to introduce The Digital Operational Resilience Act (DORA).Supported by the right technology partner, financial service institutions (FSIs) can turn compliance into competitive advantage,...

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Cisco Contact Center Delivering Visibility to Improve the Banking Experience

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“If you don’t know what’s happening, you don’t know what’s happening” is powerful statement about the missing knowledge that can complete an ideal banking customer experience. It is a reminder of the critical role the contact center plays in the evolution of digital channels and modern cross-channel customer...

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An Introduction to Understanding FFIEC Regulations

Regulatory requirements are a key operational concern that we hear about from our financial customers. As a key provider of technology for mission-critical financial system infrastructures across the globe, Cisco is held to the highest levels of scrutiny in the financial services regulatory audit chain. We have helped...

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FFIEC Cybersecurity Maturity Assessment Tool

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Financial institutions have to be vigilant in the face of a continually evolving cybersecurity threat landscape. As these have attacks have evolved, regulatory bodies have updated their regulations to account for the increasing threat of cyber risk. In 2015, following a significant increase in nation state and hacktivist...

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“Powering Hybrid Work” in Financial Services

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The question that I get asked most often by financial services CXO’s is “how do we move beyond just ‘supporting’ Hybrid Work to ‘powering’ Hybrid Work with the right technology stack so that we can address the challenges of attracting and engaging an evolving workforce and keep the...

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Full Stack Observability Driving Customer Experience in a Multi-Cloud Environment

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Application is the Business & Level of Digitalization is the BrandIn our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience...

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For Banks – The Contact Center is Your Best Friend

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For years, the album that sold the most units was Carole King’s “Tapestry”. Estimates are that this record has sold more than 25 million copies. Rife with well-known songs, an interesting comment made by one of the initial reviewers in 1971 called the song “You’ve Got a Friend”...

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Cloud-based Solutions can Empower Financial Services Companies to Adapt While Cutting Costs

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IT professionals in financial services have been instrumental to ensuring the integrity of global financial markets over the last year. Their hard work has helped keep the world’s largest economies working and financial aid flowing to those who need it most.For them, few things remain unchanged from the...

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