The challenges of 2020 have pushed the reset button on nearly every aspect of business, including the way you work, operate, and deliver products and services. As organizations work toward recovery and growth, there needs to be a focus on creating an adaptive IT environment.
Why adaptive IT? New research tells us adaptive organizations enjoy three times’ faster revenue growth than their competition. Given that 80% of revenue growth could depend on digital offerings and operations by 2022, adaptive IT is necessary for delivering a resilient and sustainable future.
Cultivating adaptive IT starts with your workforce
There are several ways to improve your adaptability as an organization, according to Forrester. These include:
◉ Acting on insights: Let the data drive your decisions to boost your odds of meeting future customer demand.
◉ Leveraging platforms to deliver new value: Use powerful technology advancements to transition to new business models.
◉ Building a culture that embraces change: Inspire employees to think outside of the box to improve flexibility and reduce fear of change.
The success of these actions depends on the capabilities of your workforce.
With 76% of organizations challenged to find the expertise they need, organizations need to think differently about how they build and maintain an adaptive workforce.
Creating a flexible workforce
Engineering an adaptive workforce enables you to address evolving business priorities as the market changes. This means tapping into the right skill sets, where and when you need them. To ensure organizations of all sizes have access to the expertise, analytics, and insights they need, Cisco Business Critical Services (BCS) recently restructured our lifecycle services portfolio into a three-tier service: Essentials, Advantage, and Premier.