Wednesday, 20 April 2022

An always-on strategy to find extraordinary talent for CX Centers Americas

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Cisco is widely recognized for helping companies transform. To give our customers a solid foundation to achieve their digital transformations, we have improved our workplace, services, supply chain and security. Ours is a journey to drive workforce innovation, as part of our own digital transformation.

Recruiting extraordinary talent is essential to fuel our constant evolution. Within Cisco’s CX Centers Americas, our highly specialized Technical Consulting Engineers (TCEs) are our competitive advantage. The TCEs in CX Centers solve our customer’s biggest challenges. We do this through our technical expertise, a customer experience to count on, and innovation that puts intelligence at our customer’s fingertips. And we are constantly looking for team members to join our team.

CX Centers Americas Approach to Hiring the Best

We partner with Cisco’s Emerging Talent Recruiting and CX Academy (CXA) to bring the best talent to CX Centers. Our vision is to deliver an extraordinary customer experience. Our TCEs make that happen. We provide them with the tools and knowledge to excel in their jobs. Our training builds a solid foundation that allows them to have both technical skills and be customer obsessed.

Since our TCEs come from all walks of life, we want to make the best of their talent journey. We have designed two streams of engagement based on the population of the person interested in joining us: emerging talent and professional hires.

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Emerging Talent


TCE (Technical Consulting Engineer) Graduate Program: After being recruited from universities and undergoing an interview process, new employees go through a six-month onboarding training supported by CX Academy. The TCE Graduate program runs two times a year, following typical university graduation dates. During their first six months at Cisco, we train the new hires from the macro to the micro level. New TCEs rotate through four different teams within a technology group before being placed on one of the teams to begin their team-specific training. Candidates are also exposed to other experts and leaders through activities including Executive Fireside Chats, Living Cisco’s Principles, Coaching Sessions, and more. We accept around 80 new hires annually with this program.

“CXA provided a challenging and collaborative learning environment that allowed me to expand my soft skills and develop acquired technical skills in the field of networking. I learned how to be a successful TAC engineer thanks to the work that my mentors, my trainers and my cohort put in to develop training materials that allowed me to capture the relevant content.”
—Mariana, TAC (Technical Assistance Center) engineer, TAC Collaboration Team in Richardson, TX.

Co-Op / Intern Program: After undergoing interviews, students are welcomed to the Co-Op for six months on a full-time basis, 40 hours/week. The Co-Op program runs twice a year in US with ~20 co-ops per cohort. 70% convert to the full-time Technical Consulting Engineer role post-graduation. Students start by learning the fundamentals of the TCE role, spending the first three months of the program supporting simple cases, and slowly increasing in number of cases taken and difficulty. All of it under the supervision of a mentor. At the mid-point of the program, the Co-Ops join the Technical Assistance Center (TAC) teams to learn one of the teams’ technologies and begin to support cases in the queue. Pre-Covid, Co-Ops spent the beginning of their experience in CX Labs, learning the basics of the hardware used to recreate cases.

The internship is a three-month summer experience, currently for returning Co-Ops only, in which they will return to the Technical Assistance Center (TAC) team they had previously supported.

At the end of the experience and depending on performance, the Co-Op will receive an offer to return as a future Co-Op, Intern, or receive a full-time TCE offer.

“Being a TCE Co-op was the best professional experience I have ever had and prepared me for taking on the role of a full-time engineer. Everyone I talked to and learned from offered help and wanted to see me succeed in my role.”
—Anthony, TCE (Technical Consulting Engineer) Co-op

Pre-Apprenticeship and Apprenticeship: The Apprenticeship program is the same as the Co-Op program; the difference is the population we source from. These programs are especially designed for those coming from any walk of life. Candidates could be in the process of achieving their Associates degree, switching careers, or exiting the military. We have partnered with Wake Tech Community College in North Carolina and Collin College in Texas to source candidates who are currently enrolled in a Cisco Certified Network Associate (CCNA) certification course. If these institutions have students who are interested in a TCE Apprenticeship, they join the pre-Apprenticeship to receive professional development sessions hosted by Cisco. After attending at least 80% of the professional development sessions and achieving the CCNA certification, candidates are eligible to apply and interview for the TCE Apprenticeship. The end goal for pre-apprentices is to become TCE apprentices and ultimately TCEs.

The apprenticeship pilot started in the Fall of 2021 and is planning to run twice a year. We started with five apprentices, all officially registered as apprentices with the state of North Carolina. There are also currently 30 pre-apprentices, with plans to enter apprenticeships, which started in March.

PEX (Practical Experience Program): PEX is a rotational program that provides individual contributors with their first opportunity to manage people. The Program is designed to give aspiring leaders practical, hands-on people management experience. Managers are responsible for managing a cohort of 5-10 new hires for the first 6 months of the 12- month CX Academy program. Responsibilities include onboarding of new hires, mentoring/coaching throughout the program, performance management of new hires, collaborate effectively with local and global team members, build relationships with stakeholders, and own the planning/delivery of projects.

Professional Hire


This track is for experienced professionals. It was created to standardize the experience of the new employee and includes a diverse range of activities for the new employee, the hiring manager, and the mentor to make the best of all recruiting steps for the first 90 days (about 3 months).

Source: cisco.com

Tuesday, 19 April 2022

Transforming Customer Experience with Cisco AI Chatbots

Chatbots are a rising support model. With the advent of artificial intelligence and machine learning, chatbots can often provide resolutions to issues faster and more accurately than human support agents. According to Business Insider, 40% of internet users worldwide prefer interacting with chatbots instead of human agents virtually. By 2024, Insider Intelligence predicts that spending on chatbots worldwide for consumer retail alone will reach $142 billion—compared to $2.8 billion in 2019.  It is now common to find chatbots on retail, healthcare, and corporate websites and mobile apps. Chatbots can be designed to provide different types of expertise and functionality. When properly trained, they are very good at providing answers to specific queries. They automate common tasks, reduce time to service, and increase efficiency and customer satisfaction. 

If a person cannot tell whether a response is coming from a machine or a human, then a bot has passed the Turing Test. The biggest challenge for chatbots has been understanding the nuances of human language, especially technical jargon.  With advancements in machine learning and deep learning with transformative algorithms like Bidirectional Encoder Representations from Transformers (BERT), chatbots now sometimes perform better than many humans in understanding written intent.  It’s also easier than ever to create chatbots, with minimal programming necessary. Simply provide examples of interactions and a bot learns for itself how to respond.  

The Cisco Networking Chatbot   

The Cisco Enterprise Networking team foresaw a need for a chatbot to streamline support work and make it more efficient.  The Cisco Networking Bot (cnBOT)  is designed to empower internal support personnel, customers, guests, and partners by providing digitized Cisco product information in an intuitive way. cnBOT has experienced overwhelming growth, with thousands of users and 10s of thousands of queries.  

The cnBOT is available on the web, on product support pages, via the cnBOT Webex Team Space, and via the Cocoa Bot interface. cnBOT is also supported by analytical modules and helps generate leads for product sales and migration services.   

The cnBot (Figure 1) is a cloud-ready product that uses microservices built with scalability in mind. Its features can be prototyped quickly and independently, and its reliability is unmatched because of its distributed processing architecture. As a native cloud application, the cnBOT has built-in resiliency.

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Figure 1. Cisco Networking BOT Features
 
For an example of the cnBOT in action, a request for information about Cisco Catalyst 9000 Series software compatibility generates a link to the matrix shown in Figure 2 and other related links. 

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Figure 2. Cisco Networking Chatbot Use Case: Cisco Catalyst 9000 Compatibility

Another example of the cnBOT in action is in response to a query about migrating from the Cisco Prime Infrastructure (PI) to Cisco DNA Center. A high-level migration task list is displayed (Figure 3) with a prompt at the end to do a self-guided migration. 

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Figure 3. Cisco Networking Chatbot Use Case: Migration from Cisco Prime to Cisco DNA Center

Future Development 


The cnBOT started as an idea to facilitate Tier 2 workflow automation, reduce time to get critical information and provide a tighter integration loop with stakeholders — although the opportunity and scope can be much broader. Diverse use cases and different audiences can be served by the cnBOT.  We are working with multiple groups at Cisco to integrate their workflows into the cnBOT and looking for ways the chatbot can provide services through other bots at Cisco, including the CX Cloud bot, so customers can be provided with seamless support experiences regardless of the questions they ask.    

The cnBOT can be used for other types of communications, including voice input and output, like Apple’s Siri. It can also provide collaborate services like push notifications. Further investment will enable research into how customers use the product and how to mitigate pain points in their interactions. Longer-term, we anticipate developing many additional services for the cnBOT, including offering a standardized platform for easy integration.  

Chatbots are here to stay and will get smarter.  Bots in gaming have beat some of the best human players in the world with just a few hours of training. Machines are getting much better at understanding human language (sometimes better and faster than humans). More interactions with bots await us all, for greater efficiency and faster service that improves customer confidence in Cisco products and services.

Source: cisco.com

Sunday, 17 April 2022

New Software Architecture Enables Session-Aware Networking to Massively Scale Authentication and Access Policy Control

As enterprise networks become more complex, the demands and challenges to secure them are increasing. Increased mobility, wireless networks, and Bring Your Own Device (BYOD) initiatives have broadened the attack surface. Access security must be capable of scaling to accommodate the increased access demands of myriad devices.

Session Aware Networking (SANet) is a framework and set of features that provide authentication, access control, and user specific policies. The SANet re-architecture has evolved from being a single core Cisco IOS XE application to a horizontally scalable application adapting to Cisco’s database-centric programming model. The device state is now maintained in the database along with making use of the multicore capabilities of device platforms.

The decoupling of SANet features from the IOS XE daemon allows for much greater authentication scalability and flexibility in addressing various business requirements.

Scaling Access Security

SANet is the session management software on IOS XE-based devices and plays a vital role in Identity Based Networking Services (IBNS). Enterprise wired and wireless networking products that run IOS XE use SANet to handle session management (Figure 1). Having the same control plane software for session management across all Cisco enterprise product families that run IOS XE enables two things:

◉ Higher feature velocity and availability across all the products

◉ A uniform control plane across all Cisco products that enables the deployment of security policies at multiple locations in the network with ease

Figure 1. SANet Architecture and Features

Following the principles of the IOS XE database-centric programming model and horizontally scalable architecture, SANet was designed to address the expanding scalability requirements of wired and wireless networks. For example, wireless LAN controllers may have higher scalability requirements compared to fixed-port switches. It offers a more consistent way to configure features across technologies, easy deployment, and customization of features. Having a single solution to address these diverse requirements simplifies through standardization.

The database-centric programming model, along with the IOS XE infrastructure, provides access to other features like compiler-integrated patching, integrated telemetry, and unified software tracing, to name a few. It also benefits from any future enhancements to the complete IOS XE stack, like process restart-ability, multi-tenancy, etcetera.

Multiple Authentication Methods and Comprehensive Policy Control


SANet provides an extensive list of authentication mechanisms and a robust policy framework that can apply policies defined locally or on an external server. Session insights or attributes are sent during authentication or accounting to a configured external server, like Cisco Identity Services Engine (ISE) or third-party servers, to make network policies flexible, consistent across the network, and easy to manage.

Authentication methods available with SANet include 802.1X, Web Authentication, and MAC Authentication Bypass (MAB). It is possible to use a combination of these methods to address various business requirements. For example, MAB followed by Web-based authentication may be used for various solutions that demand diverse types and combinations of session policies. Security policies like Access Control List (ACL) applied initially to a user session can change as an increased number of user identity details are learned. Or a policy may be applied to a guest user to limit the time that the user is allowed to be connected to the network.

Source: cisco.com

Saturday, 16 April 2022

Intersight Workload Optimizer: How to Tame the Public Cloud

In this installment, we’re going to focus on public cloud optimization, which differs slightly from its on-premises counterpart. In an on-premises data center, infrastructure is generally finite in scale and fixed in cost. By the time a new physical server hits the floor, the capital has been spent and has taken a hit on your business’s bottom line. In this context, on-premises optimization means maximizing utilization of the sunk cost of capital infrastructure (while still assuring performance of the workload, of course).

In the public cloud, however, infrastructure is effectively infinite. Resources are generally far more elastic and often paid for out of an operating expenditure budget rather than a capital budget. In this case, cloud optimization means minimizing cloud spend, and the burden of maximizing hardware utilization falls to the cloud provider. Minimizing cloud spend proves to be a daunting exercise for cloud administrators given the public cloud’s vast array of instance sizes and types (over 400 in Amazon Web Services alone, as shown in Figure 1: Amazon Web Services instance types, all with slightly different resource profiles and costs, and with new options and pricing changing almost daily. At scale, selecting the ideal instance type, size, term, etc. for every workload at every moment in order to assure performance and minimize spend is arguably an impossible task for a human, but is an ideal use case for the IWO decision engine.

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Figure 1: Amazon Web Services instance types

Taking action in the public cloud


So let’s take a look at the types of real-time actions IWO offers for public cloud optimization. In Figure 2, starting on the Cloud tab of the main Supply Chain screen, we see a number of widgets on the right with actionable information – Pending Actions, Top Accounts, Necessary Investments, Potential Savings, etc.

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Figure 2: Supply Chain view of the Public Cloud and Pending Actions widget

Clicking on “Show All” in the Top Accounts widget, we see a list of all our public cloud accounts and subscriptions in a hierarchical table, as shown in Figure 3.

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Figure 3: Public cloud account details table

Clicking on one of the green action buttons on the right, we see the current pending actions for a specific account, as shown in Figure 4.  There we see a number of storage volume actions highlighted, some relating to performance needs, others to recoup savings due to over-provisioning (i.e. you can move to a cheaper tier of storage and still assure performance).

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Figure 4: Action Center table with details on specific pending storage actions for a given account

In this specific example, a keen-eyed reader might notice something curious about the two performance actions at the top of the list: even though the actions are being taken to provide more IOPS (moving from 160 to 3000 IOPS) to assure performance, the cost impact is actually lower.  That’s right – these actions are providing more performance for less cost! While maybe not entirely common, this example shows just how quirky the plethora of options are in the public cloud, and how difficult it can be for humans to avoid leaving money on the table. (This example is also non-disruptive and reversible, as noted in the table, with the ability to execute immediately with the click of a button.  (What’s not to like?)

Clicking on the Scale Virtual Machines tab in the Action Center list, we see the current pending actions to rightsize our VMs, as shown in Figure 5.

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Figure 5: Action Center table with details on specific pending VM actions for a given account

Clicking on the details button in the first row takes us to the Action Details window providing us clear data behind the decision, as well as the expected outcome of the action from both a performance and a cost perspective, as shown in Figure 6. We can also conveniently run the action with a single button click, right from the dashboard interface.

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Figure 6: Action Details for a specific VM scaling action

This detailed information is available for every action IWO recommends, across all workloads in all cloud accounts. Choosing the right action, with even just a handful of workloads, is difficult for a human. Getting it right across many tens, hundreds, or thousands of workloads spread across multiple accounts in multiple clouds in real time is a problem that IWO is uniquely positioned to solve.

Reserved instances: rent or lease?


To further complicate matters for a cloud administrator, you have the option of consuming instances in an on-demand fashion — i.e., pay as you use — or via Reserved Instances (RIs) which you pay for in advance for a fixed term (usually a year or more). RIs can be incredibly attractive as they are typically heavily discounted compared to their on-demand counterparts, but they are not without their pitfalls.

The fundamental challenge of consuming RIs is that you will pay for the RI whether you use it or not. In this respect, RIs become more like the sunk cost of a physical server on-premises than the intermittent cost of an on-demand cloud instance. One can think of on-demand instances as being well-suited for temporary or highly variable workloads, analogous to a car-less city dweller renting a car: usually cost-effective for an occasional weekend trip, but cost-prohibitive for long-term use. RIs are akin to leasing a car: often the right economic choice for longer-term, more predictable usage patterns (say, commuting an hour to work each day).

When faced with a myriad of instance options and terms, you are generally forced down one of two paths: 1) only purchase RIs for workloads that are deemed static and consume on-demand instances for everything else (hoping, of course, that static workloads really do remain that way); or 2) pick a handful of RI instance types — e.g., small, medium, and large — and shoehorn all workloads, static or variable, into the closest fit. Both methods leave a lot to be desired.

In the first case, it’s not at all uncommon for static workloads to have their demand change over time as app use grows or new functionality comes online. In these cases, the workload will need to be relocated to a new instance type, and the administrator will have an empty hole to fill in the form of the old, already paid-for RI (see examples in Figure 7).

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Figure 7: Changes in workload demand can trigger numerous cascading decisions for RI consumption

What should be done with that hole? What’s the best workload to move into it? And if that workload is coming from its own RI, the problem simply cascades downstream. The unpredictability of such headaches often negates the potential cost savings of RIs.

In the second scenario, limiting the RI choices almost by definition means mismatching workloads to instance types, negatively affecting either workload performance or cost savings, or both. In either case, human beings, even with complicated spreadsheets and scripts, will invariably get the answer wrong because the scale of the problem is too large and everything keeps changing, all the time, so the analysis done last week is likely to be invalid this week.

Thankfully, IWO was developed to understand both on-demand instances and RIs in detail through native API target integrations with popular public cloud providers like AWS and Azure. IWO capabilities are constantly receiving real-time data on consumption, pricing, and instance options directly from the cloud providers, and combining such data with the knowledge of applicable customer-specific pricing and enterprise agreements to determine the best actions available at any given point in time.

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Figure 8: Detailed inventory information and purchase actions for RIs

Not only does IWO technology understand current and historical workload requirements and an organization’s current RI inventory (see above), but it also has the capability to intelligently recommend the optimal consumption of existing RI inventory and additional RI purchases to minimize future spending. In Figure 9, we have a Pending Action to buy 13 RIs which would take the RI coverage up to the horizontal black line in the chart.  Most of the area under the blue and turquoise curves, representing the workload resource requirements, would be covered by RIs – everything below the black line.  The peaks above the black line would be covered by on-demand purchases. While you could purchase enough RIs to cover all the area under the curve, this is not the most cost-effective option to meet workload demand.

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Figure 9: Details supporting a specific RI purchase action

Continuing with our car analogy, in addition to knowing whether it’s better to rent or lease a car in any given circumstance, IWO can even suggest a car lease (RI purchase) that can be used as a vehicle for ride-sharing. IWO can fluidly move on-demand workloads in and out of a given RI to achieve the lowest possible cost while still assuring performance.

In short, IWO has the ability to understand the optimal combination of RI purchases and on-demand spending across your entire public cloud estate, in real-time.

Cloud Migration Planning


Finally, because IWO uses the same underlying decision engine for both the on-premises and public cloud environments, it can bridge the gap between them. The process of migrating VM workloads from on-prem to the public cloud can be simulated in IWO’s planning module and will allow the selection of specific VMs or VM groups to generate the optimal purchase actions required to run them, as shown in Figure 10.

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Figure 10: On-prem to public cloud workload migration planning results

These plan results offer two options: Lift & Shift and Optimized, depicted in the blue and green columns, respectively. Lift & Shift shows the recommended instances to buy, and their costs, assuming no changes to the size of the existing VMs. Optimized allows for VM right-sizing in the process of moving to the cloud, which often results in a lower overall cost if current VMs are oversized relative to their workload needs. Software licensing (e.g., bring- your-own vs. buy from the cloud) and RI profile customizations are also available to further fine-tune the plan results.

Have your cake and eat it too


IWO has the unique ability to apply the same market abstraction and analysis to both on-premises and public cloud workloads, in real-time, enabling it to add value far beyond any cloud-specific or hypervisor-specific, point-in-time tools that may be available. Besides being multi-vendor, multi-cloud, and real-time by design, IWO does not force you to choose between performance assurance and cost/resource optimization.

Source: cisco.com

Thursday, 14 April 2022

Expanding workloads for UCS X-Series with UCS X-Fabric Technology

First, we increased the amount of storage – going from two drives on a B-Series to six drives on a X-Series. Now we are adding GPUs to X-Series that were previously only available in rack servers.

How does it work?

The VIC (Virtual Interface Card) on the server node connects to the UCS X9416 X-Fabric Module. The X-Fabric Module connects to the UCS X440p PCIe node with the GPUs. This elegant, easily upgradable, cable-free solution is only possible on a mid-plane, free chassis design like UCS X-Series.

Cisco UCS X9416 X-Fabric Module

The first UCS X-Fabric Technology module is PCIe Gen 4 expansion for the UCS X210c M6 Compute Node. The two X9416 X-Fabric Modules expand the PCIe bus from the server to the UCS X440p PCIe Node. No cables, no fuss, no muss.

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Cisco UCS X440p PCIe Node


More and more applications can benefit from accelerators like GPUs. Ranging from AI/ML to the stalwart VDI, adding one or more GPUs to a server can greatly improve the user experience and application performance.

The Cisco UCS X440p PCIe Node allows you to add up to four GPUs to a Cisco UCS X210c Compute Node in conjunction with the UCS X9416 X-Fabric Module.

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Different workloads require different types of GPUs. Cisco initially supports:

◉ Up to two Nvidia A100 Tensor Core GPUs
◉ Up to two Nvidia A16 GPUs
◉ Up to two Nvidia A40 GPUs
◉ Up to four Nvidia T4 Tensor Core GPUs

The modular design of UCS X-Series allows you to decouple the CPU / GPU refresh cycles. GPU suppliers like Nvidia, AMD, and Intel release their products at a different cadence than CPUs. If your application performance is sensitive to GPU performance, being able to simply slide in an UCS X440p PCIe node with the latest GPUs allows you extend the investment of all the other solution components (chassis, servers, IFMs, & PSUs) providing a better overall TCO.

Cisco Intersight


Management has always been a UCS superpower. Being able to manage every component for X-Series in a single app is paramount. From inventory to firmware updates, you manage all the UCS X-Fabric Technology components with the same process you manage the server and Intelligent Fabric Modules.

Run any app


Your requirements for modern, accelerated workloads shouldn’t dictate your server form factor. They should seamlessly integrate into a system that also runs all your traditional applications from core infrastructure, to database, to VSI. A single system, managed from the cloud, spanning all your workloads not only simplifies your environment, but will allow you to focus on business needs, not figuring out what unique hardware is needed for a specific application.

Source: cisco.com

Wednesday, 13 April 2022

Hybrid cloud networks are calling – Cisco Nexus Dashboard has the answer

The scale and complexity of modern enterprise infrastructure environments are exploding as workloads become pervasive and infrastructure becomes more hybrid and distributed across data centers, edge, and public cloud resources. Recent events have put the importance of successful network operations at the forefront. Through a barrage of obstacles, today’s resilient and successful organizations are modernizing and automating their network operations to stay ahead of the curve. Their destination? Hybrid Cloud — and by a vast majority.

According to IDC research, 55% of organizations currently have hybrid cloud and use it as a framework to deploy applications where scale-out architecture and high availability networks are needed. Another 29% reported not having a hybrid cloud, but they planned to create one within a year. And by 2025, 70% of organizations will modernize their applications based on drivers like data security, organizational flexibility and agility, and productivity gains versus drivers like IT cost savings.

To solve hybrid cloud application complexity, your IT needs to focus on automating application infrastructure management. This includes the many personas involved in configuration, provisioning, lifecycle operations, and orchestration of cloud and hybrid datacenter environments. But scaling applications into hybrid cloud also increases the cost of managing thousands of distributed devices, containers, and network services. These elements require more knowledge and more time to troubleshoot the many interconnected parts using multiple purpose-built solution tools and methods.

To be successful, it’s critical to have the visibility and insights into your network wherever your data is created with consistent network and policy orchestration across multiple data centers —whether on-premises, in the cloud, or at the edge. At Cisco, we know that for any move to the hybrid cloud lifecycle journey, there is an uncompromising need for a centralized approach to manage network capabilities. Cisco’s Nexus Dashboard is our newest cloud networking platform innovation to help with this very problem. With its One View presentation of all your hybrid cloud network sites, your IT operators can use a single agile platform, to operate all their network infrastructure in a single place. How many split personas (NetOps, DevOps, SecOps, and CloudOps) do you have? Cisco Nexus Dashboard bridges all the tools needed by each persona with a flexible operational model for all use cases on a single platform.

Figure: Cisco Nexus Dashboard: Centralized hybrid cloud networking platform

We listened, here are the recent innovations that you asked for:

Bolster Cloud Neutral Support


Recent innovations include expansion to the hybrid cloud with added support for Google Cloud, simplifying network management across multiple public cloud sites. Nexus Dashboard is available in the AWS and Azure marketplaces and will also be featured in the Google Cloud marketplace.

Improved Intelligence and Site Management

Key new features support air gap environments, provide simplification of experience such as reduced app downtime due resource challenges when upgrading an app or installing by determining whether you have enough resources etc. The dashboard will predetermine the resources needed for the app and environment to run smoothly.

With air gap support, customers that are not connected to Cisco Cloud can utilize insights advisory features to better identity risks to their infrastructure and get decrypted updates on PSIRTS, EOS/EOL, field notices etc. Syslog support as well as customization and personalization features are newly available with the interface.

Decreased Dependence on Physical Hardware

Additional scale improvements are being implemented with the virtual form factor of Nexus Dashboard, where additional physical hardware is not required to run the Nexus Dashboard in your environment. Please refer to the Nexus Dashboard datasheet for more details.

End to End Visibility


External devices such as firewalls and integrations such as vCenter – offer broader visibility, correlated telemetry and deeper insights beyond the core network. For end-to-end visibility, it is imperative to additionally understand where exactly the problem truly lies, which allows for quick remediation. L4-L7 and cross-domain integrations are a key strategy to gain comprehensive visibility. With the new vCenter integration, the Insights function can incorporate virtualized workload data such as hypervisor name, VM name, VM health into telemetry. This will enable visibility across silos, into the virtualized environments and enable faster MTTR for customers by correlating network events and application issues.


The Insights function is also able to enable optimal network and application performance and ensure continuous availability with recent AppDynamics SaaS support.

Considering recent news of companies that have implemented changes resulting in outages, we’d like to emphasize that pre-change validation with upgrade assist are key capabilities of the Insights function. It’s a critical capability that evaluates configuration changes before they are deployed to allow IT Ops to make changes with confidence. This removes unintended consequences that take down applications and/or the network. I encourage you to check out these Nexus Dashboard capabilities.

Which performance zone is right for you?


Customers have different reasons as to operate in the various performance zones (be it OKRs, metrics, speed of the business or foundational capabilities) in terms of the people, process, and technology alignment.


With the Nexus Dashboard, we are helping customers figure out where in the network infrastructure automation journey they are. Then help them in their journey to move their performance zone from reactive, to proactive and then to optimizing and the visionary self-healing, self-driving, and self-diagnostic networks.

Source: cisco.com

Tuesday, 12 April 2022

Announcing Risk-Based Endpoint Security with Cisco Secure Endpoint and Kenna Security

With a tidal wave of vulnerabilities out there and brand-new vulnerabilities coming out daily, security teams have a lot to handle. Addressing every single vulnerability is nearly impossible and prioritizing them is no easy task either since it’s difficult to effectively focus on the small number of vulnerabilities that matter most to your organization. Moreover, the shift to hybrid work makes it harder to assess and prioritize your vulnerabilities across your endpoints with traditional vulnerability scanners.

Kenna Security maps out the vulnerabilities in your environment and prioritizes the order in which you should address them based on a risk score. We’re excited to announce that after Cisco acquired Kenna Security last year, we have recently launched an integration between Kenna and Cisco Secure Endpoint to add valuable vulnerability context into the endpoint.

With this initial integration, Secure Endpoint customers can now perform risk-based endpoint security. It enables customers to prioritize endpoint protection and enhances threat investigation to accelerate incident response with three main use cases:

1. Scannerless vulnerability visibility: In a hybrid work environment, it’s increasingly difficult for traditional vulnerability scanners to account for all devices being used. Instead of relying on IP address scanning to identify vulnerabilities in an environment, you can now use the existing Secure Endpoint agent to get a complete picture of the vulnerabilities you need to triage.

2. Risk-based vulnerability context: During incident response, customers now have an additional data point in the form of a Kenna risk score. For example, if a compromised endpoint has a risk score of 95+, there is a high likelihood that the attack vector relates to a vulnerability that Kenna has identified. This can dramatically speed up incident response by helping the responder focus on the right data.

3.Accurate, actionable risk scores: Organizations often struggle to prioritize the right vulnerabilities since most risk scores such as Common Vulnerability Scoring System (CVSS) are static and lack important context. In contrast, the Kenna Risk Score is dynamic with rich context since it uses advanced data science techniques such as predictive modeling and machine learning to consider real-world threats. This enables you to understand the actual level of risk in your environment and allows you effectively prioritize and remediate the most important vulnerabilities first.

How does the Kenna integration work?

The Kenna integration brings Kenna Risk Scores directly into your Secure Endpoint console. As an example of this integration, the computer in the screenshot below (Figure 1) has been assigned a Kenna Risk Score of 100.

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Figure 1: Kenna Risk Score in the Secure Endpoint console

Risk scores can be anywhere from 0 (lowest risk) to 100 (highest risk). The score is inferred based on the reported OS version, build, and revision update information, combined with threat intelligence on vulnerabilities from Kenna.

Clicking on the actual numeric score itself brings you to a page with a detailed listing of all vulnerabilities present on the endpoint (see Figure 2 below).

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Figure 2: List of all vulnerabilities on an endpoint

Each vulnerability has a risk score, an identifier, and a description that includes icons with additional details based on vulnerability intelligence from Kenna:

Active Internet Breach: This vulnerability is being exploited across active breaches on the Internet
Easily Exploitable: This vulnerability is easy to exploit with proof-of-concept code being potentially available

Malware Exploitable: There is known malware exploiting this vulnerability


All of this information is extremely valuable context during an incident investigation. Exploiting vulnerabilities is one of the most common ways malicious actors carry out attacks, so by quickly understanding which vulnerabilities are present in the environment, incident responders have a much easier time honing in on how an attacker got into their organization.

Additionally, for vulnerabilities that currently have fixes available, clicking on the green “Fix Available” button on each vulnerability displays a box with links to the applicable patches, knowledge base articles, and other relevant information (see Figure 3 below). This gives analysts the information they need to efficiently act on an endpoint.

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Figure 3: Recommended fixes for each vulnerability

Who can access the Kenna integration?


Vulnerability information and Risk Scores from Kenna Security are now available in the Cisco Secure Endpoint console for:

◉ Windows 10 computers running Secure Endpoint Windows Connector version 7.5.3 and newer
◉ Customers with a Secure Endpoint Advantage or Premier tier license, including Secure Endpoint Pro

Most vulnerabilities in our customer base occur on Windows 10 workstations, so we decided to release first with Windows 10 to deliver this integration faster. We plan on adding support for other Windows versions and operating systems such as Windows 11, Windows Server 2016, 2019, and 2022 in the near future.

We hope that you find this integration useful! This is the first of many steps that we are taking to incorporate vulnerability information from Kenna Security into Secure Endpoint, and we are excited to see what other use cases we can enable for our customers.

The Cisco Secure Choice Enterprise Agreement is a great way to adopt and experience the complete Secure Endpoint and Kenna technology stack.  It provides instant cost savings, the freedom to grow, and you only pay for what you need.

Source: cisco.com